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This article provides detailed information about the Customer Periodic report. |
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Overall System Health
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| Displays the average score for all agents based on the Agent Health logic outlined in the first section. | ||||||||||
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Example: Customer A has 3 agents.
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| Agent | ||||||||||
| Agent 1 is offline but should monitor another device | ||||||||||
| Agent 2 has a Critical Severity Performance Alert + and an Exchange Alert | ||||||||||
| Agent 3 has a Fatal Windows Event Alert + a Disk Alert on a System Drive | ||||||||||
| Overall System Health = | ||||||||||
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Server Availability
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| Displays the average score for all agent availability based on the length of time the server had no alerts in a selected time period. | ||||||||||
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Example: Customer A has 2 agents (Servers).
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| Server 1 had 2 Alerts in the past week (total duration of Alerts until resolved: 11 hours) | ||||||||||
| Server 2 and 3 had 3 Alerts in the past week (total duration of Alerts until resolved: 15 hours) | ||||||||||
| Server 1 availability in the past week = 93.45% | ||||||||||
| Server 2 availability in the past week= 91.07% | ||||||||||
| Server Availability in the past week = 92.26% | ||||||||||
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System Checklist
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| Displays the percentage of installed updates VS all available updates. | ||||||||||
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Example: Customer A has 2 agents.
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| Agent 1 has 3 updates (1 Installed) | ||||||||||
| Agent 2 has 3 updates (2 installed) | ||||||||||
| Total updates: 6 | ||||||||||
| Installed Update: 3 | ||||||||||
| Patch Score = 50% | ||||||||||
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Disk Score
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| Displays the average score of free space between all agents. | ||||||||||
| This score is calculated as: | ||||||||||
| 50% for a free space that is equal or less than 10% | ||||||||||
| 75% for a free space that is equal to less than 25% | ||||||||||
| 100% for a free space that is greater than 25% | ||||||||||
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Example: Customer A has 3 agents.
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| Agent 1 has 20% free space (Score = 75%) | ||||||||||
| Agent 2 has 5% free space (Score = 50%) | ||||||||||
| Agent 3 has 35% free space (Score = 100%) | ||||||||||
| Disk Score = 75% | ||||||||||
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Backup Score
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| This report displays the average percentage of successful backup processes between PCs and Servers. | ||||||||||
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Example: Customer A has 5 agents (2 Pc's and 3 Servers).
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| Agent PC 1 backup process succeeded | ||||||||||
| Agent PC 2 backup process succeeded | ||||||||||
| Agent Server 1 backup process failed with a Critical Error | ||||||||||
| Agent Server 2 backup process failed with an Attention Error | ||||||||||
| Agent Server 3 backup process succeeded | ||||||||||
| PC backup score = 100% | ||||||||||
| Server backup score = 33% | ||||||||||
| Backup Score = 66.5% | ||||||||||
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Satisfaction Score
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Displays the average score of surveys completed by end users. The score is calculated as the average points based on 3 questions. |
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Example: Customer A sent 3 surveys.
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| Survey 1 has a score of 1.7 | ||||||||||
| Survey 2 has a score of 3 | ||||||||||
| Survey 3 has a score of 4 | ||||||||||
| Average Score = 2.9 | ||||||||||
| Satisfaction Score = 58% (2.9 x 20) | ||||||||||
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Server Score
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| Displays the average score for all PCs. | ||||||||||
| Logic is identical to Overall System Health. | ||||||||||
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Workstation Score
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| Displays the average score for all PCs. | ||||||||||
| Logic is identical to Overall System Health. |
Customer Periodic Report Logic
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