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This article provides detailed information about the Customer Periodic report.
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Overall System Health
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| Displays the average score for all agents, based on the logic explained below. |
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What is the measurement scale?
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The lowest score is 0.
The highest score is 100.
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How is the 'Overall System Health' score calculated?
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The score is calculated by subtracting from the default score, based on the event types listed below:
| Event Type |
Result |
| Agent should monitor device and Agent is offline |
Score is set to 0 |
| Agent has Critical type Performance Alert |
-15% |
| Agent has Warning type Performance Alert |
-10% |
| Agent has a Hardware or Disk Alert |
-10% |
| Agent has a Hardware or Disk Alert on a System Drive |
-20% |
| Agent has an Exchange Alert |
-20% |
| Agent has a General (Service Down) Alert |
-20% |
| Agent has a General (Windows Event) Alert |
-5% |
| Agent has a Fatal Windows Event Alert |
-10% |
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Example: Customer A has 3 agents.
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| Agent |
Agent Score |
| Agent 1 is offline but should monitor another device |
0% |
| Agent 2 has a Critical Severity Performance Alert + and an Exchange Alert |
65% |
| Agent 3 has a Fatal Windows Event Alert + a Disk Alert on a System Drive |
70% |
| Overall System Health = |
45% |
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System Checklist
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| Displays the percentage of installed updates VS all available updates. |
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Example: Customer A has 2 agents.
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| Agent 1 has 3 updates (1 Installed) |
| Agent 2 has 3 updates (2 installed) |
| Total updates: 6 |
| Installed Update: 3 |
| Patch Score = 50% |
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Server Score
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| Displays the average score for all PCs. |
| Logic is identical to Overall System Health. |
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Workstation Score
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| Displays the average score for all PCs. |
| Logic is identical to Overall System Health. |
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Server Availability
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| Displays the average score for all agent availability based on the length of time the server had no alerts in a selected time period. |
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Example: Customer A has 2 agents (Servers).
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| Server 1 had 2 Alerts in the past week (total duration of Alerts until resolved: 11 hours) |
| Server 2 and 3 had 3 Alerts in the past week (total duration of Alerts until resolved: 15 hours) |
| Server 1 availability in the past week = 93.45% |
| Server 2 availability in the past week= 91.07% |
| Server Availability in the past week = 92.26% |
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