|
This article provides detailed information about the Customer Periodic report.
|
|
Overall System Health
|
| Displays the average score for all agents, based on the logic explained below. |
|
|
What is the measurement scale?
|
|
The lowest score is 0.
The highest score is 100.
|
|
How is the 'Overall System Health' score calculated?
|
The score is calculated by subtracting from the default score, based on the event types listed below:
| Event Type |
Result |
| Agent should monitor device and Agent is offline |
Score is set to 0 |
| Agent has Critical type Performance Alert |
-15% |
| Agent has Warning type Performance Alert |
-10% |
| Agent has a Hardware or Disk Alert |
-10% |
| Agent has a Hardware or Disk Alert on a System Drive |
-20% |
| Agent has an Exchange Alert |
-20% |
| Agent has a General (Service Down) Alert |
-20% |
| Agent has a General (Windows Event) Alert |
-5% |
| Agent has a Fatal Windows Event Alert |
-10% |
|
Example: Customer A has 3 agents.
|
| Agent |
Agent Score |
| Agent 1 is offline but should monitor another device |
0% |
| Agent 2 has a Critical Severity Performance Alert + and an Exchange Alert |
65% |
| Agent 3 has a Fatal Windows Event Alert + a Disk Alert on a System Drive |
70% |
| Overall System Health = |
45% |
|
|
| |
| |
| |
| |
| |
| |
| |
| |
|
System Checklist
|
| Displays the percentage of installed updates VS all available updates. |
|
Example: Customer A has 2 agents.
|
| Agent 1 has 3 updates (1 Installed) |
| Agent 2 has 3 updates (2 installed) |
| Total updates: 6 |
| Installed Update: 3 |
| Patch Score = 50% |
|
|
|
Backup Score
|
|
This report displays the average percentage of successful backup processes between PCs and Servers (When there's no valid backup, the backup score will be N/A).
|
|
Example: Customer A has 5 agents (2 Pc's and 3 Servers).
|
| Agent PC 1 backup process succeeded |
| Agent PC 2 backup process succeeded |
| Agent Server 1 backup process failed with a Critical Error |
| Agent Server 2 backup process failed with an Attention Error |
| Agent Server 3 backup process succeeded |
| PC backup score = 100% |
| Server backup score = 33% |
| Backup Score = 66.5% |
| |
| |
| |
|
Satisfaction Score
|
|
Displays the average score of surveys completed by end users.
The score is calculated as the average points based on 3 questions.
|
|
Example:
Customer A sent 3 surveys.
|
| Survey 1 has a score of 1.7 |
| Survey 2 has a score of 3 |
| Survey 3 has a score of 4 |
| Average Score = 2.9 |
| Satisfaction Score = 58% (2.9 x 20) |
Disk Score
| Displays the average score of free space between all agents. |
| This score is calculated as: |
| 50% for a free space that is equal or less than 10% |
| 75% for a free space that is equal or less than 25%, and higher than 10% |
| 100% for a free space that is greater than 25% |
|
Example: Customer A has 3 agents.
|
| Agent 1 has 20% free space (Score = 75%) |
| Agent 2 has 5% free space (Score = 50%) |
| Agent 3 has 35% free space (Score = 100%) |
| Disk Score = 75% |
|
| |
| |
| |
| |
| |
| |
| |
|
|
Server Score
|
| Displays the average score for all PCs. |
| Logic is identical to Overall System Health. |
|
Workstation Score
|
| Displays the average score for all PCs. |
| Logic is identical to Overall System Health. |
|
| |
|
Server Availability
|
| |
| Displays the average score for all agent availability based on the length of time the server had no alerts in a selected time period. |
|
Example: Customer A has 2 agents (Servers).
|
| Server 1 had 2 Alerts in the past week (total duration of Alerts until resolved: 11 hours) |
| Server 2 and 3 had 3 Alerts in the past week (total duration of Alerts until resolved: 15 hours) |
| Server 1 availability in the past week = 93.45% |
| Server 2 availability in the past week= 91.07% |
| Server Availability in the past week = 92.26% |
|
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
