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Network Discovery Add-On (Beta)

Keeping track of ever-growing, and ever-changing, customer networks can be overwhelming for any IT support provider; but successfully doing so is the key to IT support planning, proactive maintenance, and security. This is where a Network Discovery tool comes in handy.

 

Network Discovery finds devices connected to a network. It scans the entire network, identifies its components, and creates an inventory—with detailed information on each network device. To use Network Discovery, you'll need an Atera agent installed on your customer's domain controller (DC). That is the agent that will perform the scan.

 

Keeping track of your customers’ networks have never been easier with Atera’s Network Discovery add-on service. Learn about:

 

 

 

Using Network Discovery

 

You can see your customer's complete network.

 

To use Network Discovery:

 

1. From Admin (on the side panel), click Network Discovery.

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The Network Disovery page appears.

 

2. Select the Customer Name and Agent Name from the dropdown menus, and click Discover.

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A form, requesting domain controller info, appears.

 

3. Enter the username and password for the domain controller, and click Discover.

 

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The network discovery scan begins, and may take a few minutes.

 

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Results appear.

 

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Note: Multiple scans on different customers/agents can be run simultaneously, with a notification appearing when the results are in.

 

 

Network Discovery Results

 

The customer network information, pulled up by the network discovery scan, is broken down into multiple sections.

 

General Details 

The General Details section includes the:

  • Domain Name
  • Domain Controller
  • Customer Name
  • Network Name
  • Default Gateway
  • Public IP

 

Graphs 

The Graphs section includes the following interactive graphs:

  • Device Types
  • Workstation/Server Status
  • OS Editions and Versions
  • Storage
  • OS Aging ('New' is 1-51 months old, 'Aging' is 52-59 months, and 'Upgrade me!' is 60+ months old)

 

Notes: 

  • An 'Unreachable' status for Workstation/Server and OS Aging graphs indicates a communication failure between Atera and the agent. This status can appear for many reasons (e.g., Firewall or antivirus blocking, active directory issues etc.), and does not necessarily indicate that the device is offline.

 

  • Clicking on a graph legend removes the parameter from the graph (or adds it back in). 

 

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Devices 

The Devices section consists of three categories of tables: 

  • Workstation/Server 
  • SNMP 
  • Storage

 

The Workstation/Server category displays detailed information such as:

  • Status
  • Device Name
  • Device Type
  • OS Platform
  • OS Edition
  • OS Version
  • OS Build
  • Office Version and Build
  • Last Login
  • Installation Date (Windows only)
  • OS Age (windows only)
  • Virtual System
  • Installed Agent
  • System Memory
  • IP Address
  • MAC Address
  • FTP (21/TCP)
  • HTTP (80/TCP)
  • HTTPS (443/TCP)
  • RDP (3389/TCP)
  • DNS (53/TCP)
  • SSH (22/TCP)

Workstation/Server Ports: The ports listed above indicate whether open (green) or closed (gray). A 'potential risk' (red) is indicated when:

  • an RDP or FTP port is open on a server
  • an RDP port is open on a workstation (Windows and Mac)

 

The SNMP category displays detailed information such as:

  • Device Name
  • Device Type
  • Manufacturer
  • Model
  • Serial Number
  • IP Address
  • MAC Address
  • HTTP (80/TCP)
  • HTTP (8080/TCP)
  • HTTPS (443/TCP)
  • SSH (22/TCP)

SNMP Ports: The ports listed above indicate whether open (green) or closed (gray). A 'potential risk' (red) is indicated when:

  • an SSH port is open on a router or a switch
  • an HTTP and SSH port is open on a camera

 

The Storage category displays detailed information such as:

  • Device Name
  • Disk Type
  • Manufacturer
  • Model
  • Serial Number
  • Partitions
  • Media Type
  • Interface
  • Total Disk Capacity
  • Disk Used
  • Disk Available

 

 

'Devices' Table Properties 

Within the tables, you can pin, arrange, resize, autosize, remove, or reset columns, as well as set up an advanced data filter. These options are found within the  Hamburger_icon.jpg  menu, which appears when you hover over any column.

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 To resize a column: Simply drag the outer edge of the column.

 

 

Network Discovery History

 

A log is recorded of all successful network discovery scans. You can click on a past scan
to view the customer network information, current as of that time.

 

To view a past network discovery scan:

 

Click the Network Discovery History dropdown menu, and select a log. The customer network information (current, as of that time) appears.

 

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