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    Install an Agent (IT Departments)

    This article provides instructions for the Atera for IT Departments platform.

    The Atera agent is the foundation of the Atera monitoring system and needs to be installed on all computers and servers you wish to monitor. The agent monitors the availability, performance, and health of the computer/server at regular intervals and securely communicates back to the cloud. This enables Atera to send you alerts when a critical system or resource is down, degraded, or has reached a predefined threshold parameter.
    The reporting intervals are based on extensive big data analysis, ensuring optimal notification timing. The Atera agent has very low overhead usage, meaning it can run comfortably on minimum specification machines, and automatically updates itself whenever a new version is released. There is no limit and no cost to the number of agents that can be installed.

    This article covers:

    Prerequisites 

    Atera agents can be installed on Windows devices, Windows Servers, and macOS devices — provided the OS version is supported by their respective vendors. While the agent may work on older OS versions, Atera does not guarantee it — nor provide any support, bug fixes, or security patches for devices running those versions.

     

    Supported Windows Versions

    Workstations:Windows 8.1, Windows 10, Windows 11

    Server:Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022

     

    Supported MacOS Versions

    macOS 11 (Big Sur), macOS 12 (Monterey)

     

    Additional PC requirement: Microsoft .NET Framework 4.5 and above.

    Notes:

    • Installing an agent is only available to Admin users.
    • If you’re using macOS Big Sur with an M1 processor, you need to install Rosetta (a dynamic binary translator developed by Apple) before installing any agents. For more info, see Install an Agent on a Mac OS Device
    • If you're installing the Atera agent via Microsoft Intune or in a Citrix environment, this may create duplicate devices in your console as each environment re-deploys the software after a certain period. 

     

    Install the Atera Agent

    Agent Installation Types

    • Single-agent installation: Used to install an agent on a single site device, in a non-domain environment.
    • Multiple agent installation (using Group Policy): Used to automatically install agents on multiple site devices in a domain environment.
    Installing the Atera agent will display a confirmation dialog for the following conditions:
    • Downloading and running the agent installer .msi package
    • Locally installing the agent via the Command Prompt

    mceclip1.png

    Note: You can avoid the confirmation dialog by installing the .msi package via Group Policy (see how) or by using Network Discovery for agent installation.

    You will receive a notification (in the Notification Center) each time an agent is installed on any of your sites' devices.

    mceclip0.png

     

    Agent Installation Instructions

     

    Troubleshooting

    If you experience any trouble with agent installation or stability, see:

     

     

     

    Still have a question? Contact us
    Dragos Tulbure

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