Create Business Hours Calendars (for SLA) (IT Departments)

This article provides instructions for the Atera for IT Departments platform.

Defining your business hours is important for setting user expectations. It is also a necessary component in creating a Service Level Agreement (SLA).

You can create a calendar to define your business hours, and will likely want to set up more than one. For instance, you can set up a calendar for regular working hours, another for night hours, and yet another for weekend hours.

To create a business hours calendar:

1.  From Admin, click Business Hours.

The Business Hours page appears.

2.  Click Add Calendar to create a new calendar.

The Add Calendar page appears.

3.  Give your calendar a name and description. 

4.  Select each day of the week to set your working hours.

5.  Click Save.

Your calendar has been created and appears on the Business Hours page.