Ticket Signature (IT Departments)

This article provides instructions for the Atera for IT Departments platform.

When a technician creates or edits their profile in Atera, there's an option for adding a 'Personal Ticket Signature'. This useful feature enables the technician's signature to automatically be included in ticket communications, on tickets assigned to them. It lends a personal touch by letting users know who they're communicating with, and how to get in touch if needed.

To add a personal ticket signature:

1. From the profile icon menu, on the upper right, click My Profile

The My Profile page appears.

2. Enter a Personal Ticket Signature, and click the Save changes button.

The signature will now appear in assigned ticket communications.

Note: Those with an Admin 'Role' can also access the My Profile page from Admin (on the side panel) > My Profile