Load Analysis Report (IT Departments)

• What is in the Load Analysis report
• Generating a Load Analysis report
  • Exporting the report
• Scheduling a Load Analysis report
  
  • Editing the report schedule

The Load Analysis Report

This report shows the following Load Analysis information:

Tickets Load by Received, Closed and Backlog

This line graph shows the number of open, backlog, and closed tickets.

Note: Hover your mouse in line with the date to see the exact number of open, backlog, and closed tickets on that day.

Tickets by Time of Arrival

This bar chart shows the number of open and closed tickets by time.

Note: Hover your mouse in line with the time to see the exact number of open, and closed tickets on that day.

Generate a Load Analysis Report

To run the Load Analysis report:

1. From Reports, on the side panel, click Load Analysis.

The Load Analysis Report page appears.

2. Fill in the parameters:

• Time Period: Today, Yesterday, Last 7 Days, Last 30 Days, Last 60 Days, Last 120 Days, This Month, Last Month, Last Two Months, or Custom Range
  Note: Last X Days refers to the previous X days while the Last X Months refers to the previous X calendar months. For example, if you select Last 60 Days on June 15th, the period will be April 17 - June 15. If you select Last Two Months on June 15th, the period will be April 1 - May 31.
• Site Name(s)
• Ticket Priority: Low, Medium, High, and Critical
• Ticket Impact: No Impact, Minor, Major, Site Down, Server Issue, and Crisis
• Ticket Source: Alert, Email, Phone, Portal, and Chat

3. Click Generate. The Load Analysis report displays (see What is in the Load Analysis report).

To export the Load Analysis report:

Click the Export dropdown, in the upper-right corner of the report, and select Excel or PDF.

Schedule a Load Analysis Report

To schedule the Load Analysis report:

1. From Reports, on the side panel, click Load Analysis.

The Load Analysis page appears.

2. Click the Schedule Report tab.

3. Fill in the parameters:

• Time Period: Today, Yesterday, Last 7 Days, Last 30 Days, Last 60 Days, Last 120 Days, This Month, Last Month, Last Two Months, or Custom Range
  Note: Last X Days refers to the previous X days while the Last X Months refers to the previous X calendar months. For example, if you select Last 60 Days on June 15th, the period will be April 17 - June 15. If you select Last Two Months on June 15th, the period will be April 1 - May 31.
• Site Name(s)
• Ticket Priority: Low, Medium, High, and Critical
• Ticket Impact: No Impact, Minor, Major, Site Down, Server Issue, and Crisis
• Ticket Source: Alert, Email, Phone, Portal, and Chat

4. Click Schedule. The Add Report Schedule window appears:

• Give the scheduled report a clear, concise description.
• Select the Recipients (select Users or Technicians).
• Select the User / Technician Name(s).
• You can schedule weekly and/or monthly reports.
  
  • For Weekly, select the day, hour and frequency.
  • For Monthly, select the date and hour.

• Click Apply. The schedule will appear in the Add Report Schedule window.

6. Click Apply.

Done! The scheduled report appears in the Schedule Report tab.

To edit the Load Analysis report schedule:

The scheduled report can be edited. You can edit the Configuration (Description, Technician Name(s), and schedule) as well as the Filters (Site Name(s), Ticket Priority, Ticket Impact, and Ticket Source).