View advanced reports

Atera's advanced report Viewer capabilities let you view, filter, and interact with built-in dashboards. For more information, see Atera's advanced reports

Note: Viewer is available to Expert, Master, and Enterprise users only.

Note: Viewer is available to Growth, Power, and Superpower users only.

Preset dashboards

To view preset dashboards:

1. From Reports (on the sidebar), click Advanced Reports. The Advanced Reports page appears.

2. Click Reports. The Reports slide-out panel appears.

3. Under Presets, select one of the following dashboards:

• Assets
• Hardware Inventory
• Customer Tickets Overview
• Technician Overview
• Ticket Alerts
• Ticketing Summary

Note: Click any of the interactive tiles within a dashboard to uncover specific information.

Assets

The Assets Dashboard displays the following:

• Number of assets: The total number of assets.
• Assets by type: A bar graph showing the number of assets, by type.
• All assets: A table displaying the asset name, type, customer, description, and custom asset fields you've added.

Hardware Inventory

The Hardware Inventory Dashboard displays the following:

• Device Type: The total number of devices (Windows PC, Windows Server, Mac, Linux Server/PC, TCP, HTTP, SNMP, and Generic).
• CPU Core Count: A bar graph of the CPU core count (1, 2, and 4) breakdown of the agent-monitored devices (Windows PC, Windows Server, Mac, and Linux Server/PC).
• CPU Clock Speed: A bar graph with the CPU clock speed breakdown (2.30 GHz, 2.39 GHz, 2.60 GHz, and 2095.08 GHz) of the agent-monitored devices (Windows PC, Windows Server, Mac, and Linux Server/PC).
  

• Operating System: A bar graph with the OS breakdown of the agent-monitored devices (Windows PC, Windows Server, Mac, and Linux Server/PC).
• Operating Environment: A bar graph of the total number of agent-monitored devices by OS (Windows, Mac, and Linux).
• Disk Type: A bar graph of your agent-monitored devices (Windows PC, Windows Server, Mac, and Linux Server/PC) with a breakdown by disk type (HDD, IDE, SATA, SCSI, and SCSI (SSD))).
• Available Disk Capacity: A bar graph of your agent-monitored devices (Windows PC, Windows Server, Mac, and Linux Server/PC) with a breakdown by available disk capacity (< 25%, 25% ≤ x < 50%, 50% ≤ x < 75%, ≥ 75%, and Undefined).

• Disk information: A table displaying the customer name, agent ID, agent name, disk type, drive, free space percentage, free space, used space, and total space.
• Memory: A bar graph of the total number of agent-monitored devices Windows PC, Windows Server, Mac, and Linux Server/PC) by available memory (3GB, 7GB, and 8GB).
• Non-Agent Devices by Type: A bar graph of the total number of non-agent-monitored devices (Generic, HTTP, SNMP, and TCP).
• SNMP Devices by Type: A bar graph of the total number of SNMP devices by type (Printer, NAS, Firewall, etc.)

You can filter the Hardware Inventory Dashboard by customer name, folder name, device type, and OS environment (Windows, Mac, and Linux).

Customer Tickets Overview

The Customer Tickets Overview Dashboard displays the following:

• Ticket Summary: The total number of tickets opened in the selected period and the total duration and average duration per ticket.
• Number of Customers
• Ticket Volume per Customer: The average number of tickets per end user.
• Ticket SLA Category: A pie chart showing the percentage of tickets that are open (within SLA), have no SLA date, exceeded SLA, and closed within SLA.
• Tickets by Customer: A bar graph with the customer breakdown per quarter.
• Customer Overview: A table detailing the total number of tickets opened by customers, including the total ticket duration, the average ticket duration, the average first response time, the number of tickets exceeding SLA, the number of tickets closed within SLA, and the number of open tickets within SLA, per technician.

You can filter the Technician Overview Dashboard by date, customer name, technician name, ticket status, ticket type, ticket priority, ticket impact, ticket source, ticket auto-tags, manually added ticket tags, alert status, alert severity level, alert category, and device type.

Technician Overview

The Technician Overview Dashboard displays the following:

• Ticket Summary: The total number of tickets opened in the selected period and the total duration and average duration per ticket.
• Average First Response Time: Measured in hours.
• Average Resolution Time: Measured in hours.
• Ticket SLA Category: A donut pie chart showing the percentage of tickets that are open (within SLA), have no SLA date, exceeded SLA, and closed within SLA.
• Tickets by Technician: A bar graph with the technician breakdown per quarter.
• Technician Overview: A table detailing the total number of tickets opened by technicians, including the total ticket duration (measured in hours), the average ticket duration (measured in hours), the average first response time (measured in hours), the number of tickets exceeding SLA, the number of tickets closed within SLA, and the number of open tickets within SLA, per technician.

You can filter the Technician Overview Dashboard by date, customer name, technician name, ticket status, ticket type, ticket priority, ticket impact, ticket source, ticket auto-tags, manually added ticket tags, alert status, alert severity level, alert category, and device type.

Ticket Alerts

The Ticket Alerts Dashboard displays the following:

• Critical, Warning, and Information Alerts: The total number of alerts in the selected period.
• Severity Level by Category: A table showing alerts by severity for each category (Disk, Hardware, and Performance).
• Severity Level by Device Type: A donut pie chart showing the percentage of alerts by device type (Windows PC, Windows Server, Mac, Linux Server/PC) and severity category (Critical, Warning, Information).
• Alerts by Total Duration (hours) and Severity Level: A bar graph showing the total duration (in hours) of alerts by severity level.
• Alerts by Device Type: A bar graph showing the total number of alerts by device type.
• Alert Details: A table detailing the ticket creation date, alert severity level, alert category, inventory device type, alert status, agent name, technician name, customer name, and total ticket duration.

Ticketing Summary

The Ticketing Summary Dashboard displays the following:

• Ticket Summary: The total number of tickets opened in the selected period and the total duration and average duration per ticket.
• Ticket SLA Category: A donut pie chart showing the percentage of tickets that are open (within SLA), have no SLA date, exceeded SLA, and closed within SLA.
• Ticket Alerts: A donut pie chart showing the percentage of tickets generated by warning and critical alerts.
• Technician Assigned: A donut pie chart showing the percentage of tickets that do and do not have a technician assigned.
• Agent Assigned: A donut pie chart showing the percentage of tickets that do and do not have an agent assigned.
• Tickets Created by Hour of Day: A bar graph showing the number of tickets created per hour of the day.
• Tickets Created by Day of Week: A bar graph showing the number of tickets created per day of the week.
• Tickets by Status: A bar graph with the ticket status breakdown (Pending, Open, Resolved, Closed, and Deleted) per quarter.
• Tickets by Source: A bar graph with the ticket source breakdown (Alert, Manual, Portal, and Other) per quarter.

You can filter the Ticketing Summary Dashboard by date, customer name, technician name, ticket status, ticket type, ticket priority, ticket impact, ticket source, ticket auto-tags, manually added ticket tags, alert status, alert severity level, alert category, and device type.