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    Atera's Advanced Reports (IT Departments)

    Make better decisions today by gaining invaluable insights into your business operations with Atera's advanced reports (Beta). Once they're created, schedule reports for your technicians and sites, and create informative dashboards, which can be filtered and tweaked to suit individual needs. And if creating reports isn't your thing, we've got five preset reports you can take advantage of!

    This article describes:

     

    How Atera's advanced reports work

    • Advanced reports won't work in incognito mode.
    • To view all instances of a specific data field, you must select it from within the host dataset. For example, selecting 'Agent ID' and 'Antivirus Name' from the 'Software: Security' dataset will only show you agent IDs that have an antivirus installed. That's because the host dataset is 'Software: Security'. In order to see all 'Agent IDs' (including those with null values with respect to having an antivirus installed), select 'Agent ID' from within the 'Agents' dataset. Similarly, selecting the 'Customer ID' data field from the 'Agents' dataset will only return customer IDs for customers who have agents installed.

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    Advanced reports are divided into Viewer and Explore capabilities, detailed below.

     

    Viewer capabilities 

    • Available to Expert and Master users only.
    • View, filter, schedule, and interact with five preset dashboards:
      1. Hardware Inventory
      2. Site Tickets Overview
      3. Technician Overview
      4. Ticket Alerts
      5. Ticketing Summary

     

    Explore capabilities

    • Available to Master users only. 
    • Everything you get in Viewer plus the ability to create, view, filter, and schedule custom dashboards and reports.
      Note: Admin permissions are required to create and edit advanced reports.
    • Create up to 20 reports and 3 dashboards.
    • Disabling a technician will delete all reports and dashboards in the technician's personal folder.

     

    For more on Atera's advanced reports, check out these articles:

     

     

     

    Still have a question? Contact us
    Julian Kudo

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