Migrate an existing Malwarebytes account to Atera

This article will outline the steps needed to migrate a Malwarebytes account to Atera.

Migrate Oneview account

If you have an existing OneView account with Malwarebytes or another vendor, do not create a new OneView account through Atera as this only creates a second unregistered OneView instance. If you do create a second account, please delete the account in Atera before initiating the transfer of your existing OneView account. For more information, see Delete Malwarebytes Account in Atera

Please send an email to success@atera.com with the email address you used to register your Malwarebytes account, with the subject Malwarebytes Migration. Your dedicated Customer Success Manager will process the migration on your behalf and keep you informed regarding the migration progress. Should we require more details, we'll contact you directly.

The rest of the migration will be handled by our teams. When the migration is finished, we will provide you with an update on the migration.
Note: 

• When migrating an account directly from Malwarebytes, the migration from Malwarebytes OneView can only be done after the next billing cycle. As such, if you submit a migration request on the 15th of the month, your migration will be processed by the end of the following month and your account will be completely migrated on the 1st of the next month.
  For example, if you request the migration on the 15th of December, we will process the request by the end of January and you will be completely moved on the 1st of February. 
• If you want to migrate your account from a different vendor to Atera, your request will be completed at the end of the current billing cycle. For example, if you submit the migration requests on the 15th of December, you will be migrated on the 1st of January. 

Migrate Nebula account

To migrate a Malwarebytes Nebula account to Atera Malwarebytes Oneview, follow the steps below.

1. Create a Malwarebytes account following the steps from this article. The Malwarebytes account created through Atera must not have the same email address as an already existing Malwarebytes Nebula account.

2. Once the Atera Malwarebytes Oneview account has been created, follow the steps from these articles.

• Migrate a Nebula site to OneView
• Migration email invitation for Malwarebytes OneView

After the migration ends, you will be able to install Malwarebytes on your devices from Atera.

Note about migration

Sites created on your Malwarebytes account will not automatically switch from a trial to a paid status. This can cause issues with your sites after the migration. The issue can be easily resolved by converting your Malwarebytes site from trial to paid.

To convert a site from trial to paid:

1. From the OneView dashboard, click Manage > Sites.

The Sites page appears.

2. Click the name of the site that you want to convert.

The Site subscription page slides out.

3. Click Manage Subscription > Convert trial to paid.

The Convert trial to paid window appears.

4. Select the subscription(s). Then click Accept. 

The subscriptions for the site are updated.

Cannot convert

There are cases where Malwarebytes does not allow the conversion of a site from Trial to Paid. In such cases, you can add a subscription to the site.

To add a subscription to the site:

1. From the OneView dashboard, click Manage > Sites.

The Sites page appears.

2. Click the name of the site that you want to convert.

The Site subscription page slides out.

3. Click Manage Subscription > Add subscription.

The Manage Subscriptions window appears.

4. Configure the subscription(s). Click Next to cycle through the Subscriptions, Services, and Add-ons pages.

5. Click Save.

The subscriptions are added to the site.