Help CenterThe Alerts page displays a list of all your alerts so you can stay on top of it all when on the go. You can access your alerts both from the page described in this article and from the Alerts tab within a customer's device page
Note: For your convenience, we've cropped many of the images below in an attempt to make things a little cozier while still displaying the proper functionality of the Mobile App.
This article describes:
View alert details
From Alerts, tap the desired alert.
The alert item expands to show the following details:
- Alert description
- Processes that triggered the alert (not included in every alert)
- A link to the related device
Note: You can tap the device's name to view key metrics about its functionality (general data, associated alerts, software and hardware installed, and disks), as well as connect to the device
Note: Alert notifications are limited to one device per technician and will appear on the last device used. They can't be triggered if two devices are connected at the same time.
Snooze an alert
1. From Alerts, tap the ellipsis icon (
) alongside the alert.
2. Tap Snooze. The Snooze Alert window appears.
3. Select the snooze duration:
- Minutes: 10 or 30min
- Hours: 1, 2, 4, or 8 hours
- Days: 1 or 3 days
- Weeks: 1 or 2 weeks
- 1 month
Set for stun! A snackbar will appear confirming the snooze duration.
Resolve an alert
1. From Alerts, tap the ellipsis icon () alongside the alert.
2. Tap Resolve.
The Resolve Alert window appears.
3. Tap Yes to confirm.
Hurrah! The alert is resolved.
Julian Kudo