Alert Time Intervals (IT Departments)

This article provides instructions for the Atera for IT Departments platform.
The Atera agent, the backbone of the Atera monitoring system, monitors the availability, performance, and health of the workstation/server, at regular intervals and securely communicates back to the cloud. The reporting intervals are based on extensive big data analysis, ensuring optimal notification timing. This article outlines the time intervals used by Atera when monitoring different types of system events that trigger Alerts. The table below displays the most common Atera alert types, and the time intervals within which you can expect to receive those alerts.

Alert Type	Minimum Time for Alert	Maximum Time for Alert
Agent Comes Online	10 sec	3 min
Agent Goes Offline	92 sec	5 min
Threshold with Persistence Check *	As configured in the threshold item (adjustable time period)	As configured in the threshold item (adjustable time period), plus up to 2 minutes
Threshold without Persistence Check **	2 min	5 min
Device Availability	2 min	5 min
Resolution Time for Alerts	2 min	5 min
* Threshold for the following:
CPU Load
Memory Usage
CPU Temperature
Motherboard Fans
Motherboard Temperature
Hardisk Temperature
** All other thresholds

Agent Information	Update Time
Software	1 min
Security
Hardware
Last Logged User
Last Seen	30 min
Last Reboot Time
IP Address

Manually Updating the Time Interval

The reg key below provides an option to set the monitoring interval for Agent Online / Offline monitoring (the first 2 items in the table above).

To update the monitoring interval:

1. Navigate to the following Registry path: HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent

2. Add DWORD key HeartBeatInterval (the base should be in Decimal)

3. Set the value to 90 (30 seconds is the minimum time value).

4. Restart the AteraAgent service

Note: For flaky internet connections, we recommend the interval to be updated to a minimum of 5 minutes to allow more time for the agent to connect with the main server and run as expected.

The above steps can also be automated in order to run the commands remotely via CMD (open as administrator):

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent" /f /v HeartBeatInterval /t REG_DWORD /d 90

sc stop AteraAgent && sc start AteraAgent

For more on alerts, check out these articles:

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