Alerts overview (IT Departments)

Keep informed of your devices' health with Atera's alerting system. Alerts give you the ability to monitor your devices in real time, so you can identify and resolve potential issues before they turn into problems.

Alert Threshold Profiles

Alerts are an essential component of any remote monitoring and managing system. The Atera agent monitors and reports on important performance metrics and device health at regular intervals and securely communicates this data back to the cloud. The purpose of alerts is to notify you of any unexpected high-risk actions, changes, or failures on your devices, as reported by the Atera agent, so you can immediately investigate and remediate any issues. 

With Atera, you can configure alerts by creating or editing an alert threshold profile. Use our recommended preset threshold profiles to ensure best alerting practices or build a custom alert threshold profile to track additional threshold items you want to monitor. Once created, you can assign your alert threshold profile to a device, site, or folder. When a device monitored by the system breaches a specified threshold item, it will generate an alert.

Where can I see my alerts? 

There are multiple places to see your alerts in the Atera platform: 

The Atera Dashboard

The Atera Dashboard provides a high-level overview in addition to a list of the recent alerts generated across your devices. 

The Agent Console

For device-specific alerts, take a look at the Agent Console — here, you'll get a sense of how your device is performing for specific alert types. Check out the alert overview at the top of the console or investigate recently triggered alerts in detail on the right-hand side of the page. The Alerts section of the Agent Console is also a great place to perform quick, alert-related, actions like pausing all alerts, deleting, resolving, or snoozing specific alerts as well as creating tickets from alerts.

The Alerts Page

The Alerts page is a great place to monitor all your alerts in one place. Various details are listed for each alert such as when the alert was created and the severity, category, and status of the alert. Create a new ticket for an alert from this page, or see the tickets already associated with a specific alert. Plus, you can filter your alerts by sites, severity, device type, and more. 

Customize your alert settings

You can customize your alert settings to fit your personal preferences. Learn how to set up an email address to receive alerts and automatically create tickets for alerts based on severity. You can also configure your settings so that a sound will play in response to incoming alerts, ensuring you never miss a thing! Check out this article on how to set sound alerts

Network Discovery alerts 

For Network Discovery users, you can set up alerts to keep you informed of unmonitored devices, offline scanning agents, common vulnerabilities and exposures (CVE), and scanning agents whose IP addresses have changed. Network Discovery alerts will be displayed on the Alerts page along with your general alerts. See this article to learn how to set up, filter, and view Network Discovery alerts

Bitdefender alerts

If you've activated Bitdefender through Atera, you can set up alerts to keep informed of lapses in the last signature update and scan or if the Bitdefender antivirus or firewall becomes inactive. These alerts will appear on the Alerts page, alongside your other Atera alerts. Learn more about setting up Bitdefender alerts

Alerts API

Atera's API offers multiple ways of integrating and extending its functionality. Use our API to easily return a list of alerts, create a new alert, delete a specific alert, or return a specific alert