Migrate an existing Acronis account to Atera

This article outlines the steps and prerequisites needed to migrate your Acronis account from your current vendor to Atera.

Prerequisite

In order to migrate your Acronis account, you will need a paying Atera account. Also, only accounts found in the data centers below can be migrated from one vendor to Atera. In case your Acronis account is on a different data center, the migration will not be possible. 

• us2-cloud.acronis.com
• us5-cloud.acronis.com
• eu8-cloud.acronis.com
• au1-cloud.acronis.com

Note: The data center for your current account can be easily found by logging into your Acronis account and checking the URL. If the URL matches the ones from above, the Acronis migration will be possible.

Migration process

If your Acronis account is in one of the above data centers and you wish to migrate your account to Atera, send an email to support@atera.com for the migration request and provide our team with the following information.

• Registration email of your Acronis account 
• Acronis Username of the account that you want to migrate

After providing all the information needed, our teams will take care of the migration process.