Log in

How can we help?

  1. Atera Support
  2. Atera MSP
  3. Add-Ons and Integrations
  4. Acronis/Online Backup
Help Center

    Migrate an existing Acronis account to Atera

    This article outlines the steps and prerequisites needed to migrate your Acronis account from your current vendor to Atera.

    Prerequisite

    In order to migrate your Acronis account, you will need a paying Atera account. Also, only accounts found in the data centers below can be migrated from one vendor to Atera. In case your Acronis account is on a different data center, the migration will not be possible. 

     

     

    Note: The data center for your current account can be easily found by logging into your Acronis account and checking the URL. If the URL matches the ones from above, the Acronis migration will be possible.

     

    Migration process

    If your Acronis account is in one of the above data centers and you wish to migrate your account to Atera, send an email to support@atera.com for the migration request and provide our team with the following information.

    • Registration email of your Acronis account 
    • Acronis Username of the account that you want to migrate

    After providing all the information needed, our teams will take care of the migration process.

     

    In case you have purchased Acronis from a different service provider, our support team will need an email from the previous service provider. The email needs to contain the following information:

    • Acronis Tenant ID
    • The data center where the account is located (Can be found by checking the URL)
    • Confirmation from the service provider they agree with the migration

     

     

    Still have a question? Contact us
    Dragos Tulbure

    Related articles