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Atera Support
FAQ (Frequently Asked Questions)
FAQ (Frequently Asked Questions)
Frequently Asked Questions
General Questions
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How do you ensure privacy and security in the Atera Cloud?
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Is your solution a Saas (Software as a Service)?
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Do you operate worldwide?
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How does Atera compare with its competitors?
How does "Refer a Friend" work?
Can I install your software locally (on premise)?
Pricing
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What is your pricing model ?
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Are there additional costs for each customer that I add?
How will I be billed when upgrading my Subscription Plan?
Remote Monitoring and Management (RMM)
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When installing an Agent for the first time where can I find it?
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Can I monitor Desktops and Laptops?
Can I monitor Windows, Mac and Linux?
Do you license any AntiVirus products?
Professional Services Automation (PSA)
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Does Atera have CRM capabilities?
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Do you have a Customer Portal?
Can I use Atera on my mobile phone?
Remote Access
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Do you have an integrated Remote Support tool?
Does Atera allow transferring files between screens?
Troubleshooting
How do I monitor a Microsoft service status?
How do I monitor my customer's ESXi host?
How do I send a Customer Survey?
How do I send an email to a technician when a new ticket is opened?
Is the Atera agent compatible with non Microsoft OS Devices?
My agent is not displayed in the Device list. What should I do?
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Online Backup
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What platforms do you back up?
Where are the cloud servers placed?
Can I back up both locally and to the cloud?
What encryption do you have in your Backup solution?
