Toggle navigation
Community
My activities
Submit a request
Sign in
We are here to help!
Find new ways to use Atera, Ask us anything.
Atera Support
FAQ (Frequently Asked Questions)
FAQ (Frequently Asked Questions)
Frequently Asked Questions
General Questions
★
Ensuring Privacy and Security in the Atera Cloud
★
Is your solution Software as a Service (SaaS) ?
★
Do you sell in Europe / US? or Where do you operate ?
★
How does Atera compare to your competitors?
Referral Program
Do you have an option to install your software locally (on premise) ?
Pricing
★
What is your pricing model ?
★
What is included in the Per Technician pricing ?
How will I be billed when upgrading my Subscription Plan?
Remote Monitoring and Management (RMM)
★
When installing an Agent for the first time where can I find it?
★
Can I monitor Desktops / Laptops?
Can you monitor Windows, mac and Linux?
Do you license any antivirus products?
Professional Services Automation (PSA)
★
Are there CRM features in the Software?
★
Do you have a customer Portal in your Software?
Email Setup
Mobile Management
Remote Access
★
Do you have an integrated Remote Support tool?
RDP, Screen Sharing And VNC File Transfer Feature
Troubleshooting
Agent not reporting into device list
How do I enable the Customer Survey?
How do I monitor Microsoft service status?
How do I monitor my customers ESXi host?
How do I send an email to a technician, when a new ticket is opened?
I didn’t receive an alert after a monitored PC went down
See all 9 articles
Online Backup
★
What platforms do you backup?
Online Backup New Features
What makes your backup solution special?
Where are the cloud servers placed?
Is it Possible to have both premise backup replicated to the cloud?
What encryption do you have in your Backup solution?
Mail Security
MailTrace - List Of Errors
Accessing The Domain’s Menu - How To Add Domains.
How To Use Mail Trace
How To Configure Mail Security Relay
Mailshield IP Scopes
Contact Us
Atera Offices
