Community Guidelines



Community Guidelines


This page outlines the rules and guidelines for using the Atera Community forums. We will assume good faith when dealing with violations; and will only warn or ban users who repeatedly or blatantly violate the rules. Administrators have the final say in modifying, interpreting, and enforcing these rules.


Posting support requests


  • We created the community forums to encourage customers to engage with each other and share their knowledge.


  • There is no service level agreement or time limit agreed for thread to be answered in our forums.


  • Create a single thread for each subject you need help with.


  • Do not re-use existing threads created by others, even if they appear to be about the same subject, ask a new question instead.


  • Atera community forums are not the official channel to communicate with Atera support. If you need direct help from our support team, please do it thru the proper channels.




  • Any spam posts will be removed.


  • If a post that is otherwise appropriate includes links considered to be spam, those links will be removed.


Images and other media


  • You can add images, such as a "screenshot" to better explain the subject or issue in the thread.


  • Added images or other media must help explain an Atera related problem or solution.


  • Inappropriate media will be removed.


Sensitive information


  • Don't post any sensitive information. Moderators will remove personal information from posts to protect user privacy.




  • Link to content rather than posting it in its entirety, unless you are the copyright holder or have permission from the copyright holder.


  • Do not post direct links to executable files.


  • Moderators may remove dangerous links to protect users from potentially malicious downloads.


Language and conduct


  • Do not use obscene, lewd, lascivious, filthy, or excessively violent language.


  • Do not harass, insult, taunt, provoke, demean, or personally attack other forum members.


  • Be friendly even if others are not.


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