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Community Guidelines
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Community Guidelines

 

This page outlines the rules and guidelines for using the Atera Community forums. We will assume good faith when dealing with violations; and will only warn or ban users who repeatedly or blatantly violate the rules. Administrators have the final say in modifying, interpreting, and enforcing these rules.

 

Posting support requests

 

  • We created the community forums to encourage customers to engage with each other and share their knowledge.

 

  • There is no service level agreement or time limit agreed for thread to be answered in our forums.

 

  • Create a single thread for each subject you need help with.

 

  • Do not re-use existing threads created by others, even if they appear to be about the same subject, ask a new question instead.

 

  • Atera community forums are not the official channel to communicate with Atera support. If you need direct help from our support team, please do it thru the proper channels.

 

Spam

 

  • Any spam posts will be removed.

 

  • If a post that is otherwise appropriate includes links considered to be spam, those links will be removed.

 

Images and other media

 

  • You can add images, such as a "screenshot" to better explain the subject or issue in the thread.

 

  • Added images or other media must help explain an Atera related problem or solution.

 

  • Inappropriate media will be removed.

 

Sensitive information

 

  • Don't post any sensitive information. Moderators will remove personal information from posts to protect user privacy.

 

Links

 

  • Link to content rather than posting it in its entirety, unless you are the copyright holder or have permission from the copyright holder.

 

  • Do not post direct links to executable files.

 

  • Moderators may remove dangerous links to protect users from potentially malicious downloads.

 

Language and conduct

 

  • Do not use obscene, lewd, lascivious, filthy, or excessively violent language.

 

  • Do not harass, insult, taunt, provoke, demean, or personally attack other forum members.

 

  • Be friendly even if others are not.

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