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Splashtop RMM Connection - Custom Name
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Hi, it would be great if there was a way to customize the name that appears when we connect to a remote computer using Spashtop. At the moment the popup bubble displays the logged in technicians username. Ideally we like to be able to make this a generic name for all users such as 'ABC Support'. We encourage our customers to not call and ask for specific techs but rather just access the Helpdesk as a whole and this would help with this.

I checked with Splashtop regarding this and the feature is available on their business product but no mention of the RMM product - see:

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/115001492863-How-do-I-show-a-custom-name-instead-of-my-email-ID-in-the-connection-pop-up-bubble-

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