Splashtop RMM Connection - Custom Name

Hi, it would be great if there was a way to customize the name that appears when we connect to a remote computer using Spashtop. At the moment the popup bubble displays the logged in technicians username. Ideally we like to be able to make this a generic name for all users such as 'ABC Support'. We encourage our customers to not call and ask for specific techs but rather just access the Helpdesk as a whole and this would help with this.

I checked with Splashtop regarding this and the feature is available on their business product but no mention of the RMM product - see:



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