sometimes we do have devices where we can manage without a problem (means splashtop, deinstall software, run scripts, etc.) and do showup absolutely normal in the device view.
but they do have zero metric lines which means there is a problem with the local performance counters. i made a script to run on such devices and the metrics come back again after a while.
but with hundrets of devices in the list it is a coincidence if you notice that. so then you get no more hardware alerts :-(
the support told me that they do not want to implement an auto repair function which is a long story but i do understand and accept it why they not want to do that.
but so then atera MUST thrown an alert if the agent/pc is working normal, but metrics lines are a zero state and a broken performance monitor. so then we really see that and run that script manually...
if somebody is interested... that script is a 2 liner and simply does:
it worked all the time now...