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One Contact (not Customer) - 2+ Agents
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Some Contacts (people, not customers) have more than one Agent (computer).  When in a ticket, you can "Assign Agent" and "Go To Agent."  That's very efficient, if the person has one computer.  If they have two machines, for instance a home computer or laptop, then this feature isn't helpful.  Therefore, it would be nice to link or associate several Agents with a Contact.  In short, the Contact-Agent relationship should be one-to-many, not one-to-one.

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