Some Contacts (people, not customers) have more than one Agent (computer). When in a ticket, you can "Assign Agent" and "Go To Agent." That's very efficient, if the person has one computer. If they have two machines, for instance a home computer or laptop, then this feature isn't helpful. Therefore, it would be nice to link or associate several Agents with a Contact. In short, the Contact-Agent relationship should be one-to-many, not one-to-one.
One Contact (not Customer) - 2+ Agents
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