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Custom links in the left nav list.
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I know various versions of this feature are on the Ideas list but now Ateras running so slow due to Azures it would be great to add this soon.

Our list of tickets is twice as long as it needs to be with tickets that would be better served on another list.

But as a quick fix we could achive what we need with custom links to filtered lists.

If we could add links under tickets that has different view properties.

e.g. we would have 3 at the moment.

  • Customer tickets.
  • Internal tickets
  • Archived / long running

And those would be just filtered ticket views.

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