I can't see why the contact person is unable to see old tickets we're having to open old tickets just so the contact person can check them before paying the invoice..
Its a cause of a lot of unnecessary work..
Can we allow contact persons to view all old tickets closed or otherwise.
I assume the same is true of the person raising the ticket which is also an inconvenience as a lot of the time when we go to close the ticket we write up useful info for them for future reference which if they delete the email means they then have no way to access that information..
Again not great..