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Add Public Ticket Notes Without Spamming Customer
Planned

I'd like a way to add notes to a ticket that a customer can view through the customer portal, without spamming them with an email everytime the case is updated.  

Currently you can add:

time entries, which are not visible to the customer

Internal Notes, which are not visible to the customer

Public Replies, which are visible to the customer but they get spammed with an email that cannot be turned off. 

 

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