7

Ticket by Source Classification
None

Hello, 

I would like an addition to the ticket properties to see where the ticket is coming from for example system alerts, email support, self-made trough the portal or agent, phone support, manually created, etc. The current setup does not allow you to change the ticket source and when a report is created tickets that are created manually are showing as "phone" rather than it's own type. 

Thanks, 

Carlos

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