1. Why is the FROM address firstname.lastname@example.org rather than my portal address? We do have the optional SMTP server set up, and ticket emails are correct.
2. All the graphs are missing in client's version of report when first opened. Client needs to open the report, then close it, then open it again to see the graphs. For example I have scheduled the Agent Health Report, and get nice graphs when I run it, but these do not appear when the client connects to my branded portal.
I believe reports, once sent, should be archived in the client portal for future viewing.