Is it possible we can have some more cross reference between devices and ticket history.
e.g. Customer would like to know what work has been done on a particular workstation.
For the device POV it would be nice to have a box that lists tickets that are assigned to that PC.
And to make that work we'd need a selection box under tickets to allow the tickets to have the extra reference to show that the work was completed against a particular machine.
In the given example the reason for the tracking was / would be to see which machine have had SSD's already installed and which ones still need then.
I can have an educated guess as to which ones still need doing but if we have some ticket to device tracking it would make our lives much easier.
Even as a half way thing, if we could just get a notes section on the device screen that would be great so we can just tag a note on to say already had SSD upgrade.