Submit your own ideas and vote on the ideas of others!

Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
Mobile Device Management (MDM) None Gary VanHorn 1 comment 5 votes
change to: field in tickets None Aldrin Ginete 0 comments 1 vote
Offline Agents in Automation report None Dave Clist 0 comments 1 vote
Service Threshold Alert Should Auto-Resolve when device is Shutdown/Offline None Chris Wood 0 comments 0 votes
Easier visual overview of ticket updates None Aimee 0 comments 4 votes
API enhancement - include 'User Activity' as data point None Shaun Hedrick 0 comments 1 vote
Option to change the frequency of surveys None Aimee 2 comments 7 votes
Allow customers to opt out of the survey None Aimee 0 comments 5 votes
Ticketing System - 1 Contact for Customer can see all customer tickets None Justin Verbeek 4 comments 1 vote
alert emails None Mike Archambault 0 comments 2 votes
Barcode scanning None Robert Jensen 0 comments 0 votes
Add My Open Tickets to the Dashboard None Steve Coulter 0 comments 5 votes
Option to make child values of product family mandatory None Aimee 2 comments 3 votes
More Flexibility in Patch Scheduling None Sirimat, Seng 0 comments 1 vote
alert should show the exact date and time it happend None Martin Nigg 1 comment 5 votes
Event Viewer None Lonnie Thibodeaux 4 comments 9 votes
More flexible Process Monitoring None Adam Lavery 1 comment 2 votes
SNMP MIB templates Planned Mikael Wigerhäll 6 comments 13 votes
PC Ticketing System None Howard siegel 0 comments 1 vote
HelpDesk system None Support 3 comments 0 votes
Agent Password Vault - Import / Export None Adrian Wilson 0 comments 3 votes
Contracts Linking to Quickbooks Products and Services None Duane Law 0 comments 10 votes
Calendar date selection. None Brad Bumgarner 2 comments 3 votes
Monthly billing period for hourly contracts None Brad Bumgarner 1 comment 4 votes
Assign multiple "Related Agents" to a Contact None Jeremiah 2 comments 4 votes
Index Knowledge Base contents for customer portal searches None Jeremiah 1 comment 2 votes
Close/Resolve ticket None Shaun Hedrick 2 comments 8 votes
Connection recordings None Ronda Tappan 0 comments 2 votes
Event by Source & ID Completed Adrian Wilson 2 comments 5 votes
Option to colour/flag tickets None Aimee 0 comments 2 votes