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View more information on offline devices None Texas A&M Entomology 1 comment 2 votes
Customer News Letter None John Noble 2 comments 10 votes
Automation for reports generated for customers None Juan Martinez 2 comments 7 votes
Tech/any reply to customer in html template instead of plain text. None Juan Martinez 2 comments 7 votes
Timesheet Report Inconsistency: OnScreen -vs- Export None Clarence Hudgins, Jr. 1 comment 1 vote
Extend Alert API to allow custom alerts None Johan Van Mensel 1 comment 0 votes
HIPPA and/or PCI Compliance None Andrew Sonon 6 comments 11 votes
Prevent Tab with ticket counter running from being closed. None Andy Atera 0 comments 1 vote
Routine or Recurring Tickets None Mike Pruett 1 comment 9 votes
Sort by COlumn None Joseph Ruiz 0 comments 0 votes
Export Data None Thomas Rizzuto 2 comments 8 votes
Client invoice in Atera needs service period None John Noble 2 comments 5 votes
Client invoice in Atera needs 1click email None John Noble 1 comment 5 votes
Client invoice in Atera needs hour details None John Noble 1 comment 9 votes
Assign to a Sales Person None John Noble 1 comment 4 votes
Additional safeguards to prevent our customers from receiving copies of our invoices None Eric Fletcher 0 comments 1 vote
Merge 1 Agent to another None Adrian Wilson 0 comments 8 votes
Ability to alphabetize reports under Auditor. None Jerad Forsyth 0 comments 0 votes
Folder and bulk add files in attachements None Oliver Toftemann 0 comments 2 votes
Scheduling Auditor Reports to be emailed automatically None Ron Consalvo 1 comment 6 votes
BCC in the ticket None RPTS Texas A&M 2 comments 7 votes
Alerts API None Silas Exum 0 comments 8 votes
One Contact (not Customer) - 2+ Agents None David Einstein 0 comments 5 votes
Dashboard - Client Map - Auto Zoom Needed None John Noble 1 comment 4 votes
Add ability to "link" scripts together None Texas A&M Entomology 0 comments 0 votes
Additional Support Email Addresses None RPTS Texas A&M 0 comments 6 votes
Option to archive customer/contact None Aimee 1 comment 3 votes
Give permissions to Customers which articles to access in the Support Portal None Aldrin Ginete 3 comments 6 votes
Remote Support Improvements None Scott Wagner 0 comments 6 votes
Please remove online backup from reports if customer is not using it. None Chris Douglas 0 comments 6 votes