Submit your own ideas and vote on the ideas of others!

Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
BCC in the ticket None RPTS Texas A&M 2 comments 7 votes
Alerts API None Silas Exum 0 comments 8 votes
One Contact (not Customer) - 2+ Agents None David Einstein 0 comments 5 votes
Dashboard - Client Map - Auto Zoom Needed None John Noble 1 comment 4 votes
Add ability to "link" scripts together None Texas A&M Entomology 0 comments 0 votes
Additional Support Email Addresses None RPTS Texas A&M 0 comments 6 votes
Option to archive customer/contact None Aimee 2 comments 5 votes
Give permissions to Customers which articles to access in the Support Portal None Aldrin Ginete 3 comments 6 votes
Remote Support Improvements None Scott Wagner 0 comments 7 votes
Please remove online backup from reports if customer is not using it. None Chris Douglas 2 comments 7 votes
Network Mapping None Aaron Spence 0 comments 13 votes
Dashboard - Custom Widgets None Aaron Spence 0 comments 6 votes
Modify what displays on the dash None Sean Garland 1 comment 4 votes
Why is Atera using Zendesk? None Matthew Bingham 4 comments 10 votes
Option when creating ticket not to email customer None Jason Danvers 0 comments 2 votes
Ticket Title None Frederik Hartz 0 comments 1 vote
alert if performance metrics are at zero but pc works fine None Martin Nigg 0 comments 0 votes
Remote access logging None Tim Penfold 3 comments 9 votes
cath-all logging None Martin Nigg 2 comments 6 votes
Help Desk Tray Icon additional menu items None Jason Scopelleti 3 comments 7 votes
Splashtop RMM Connection - Custom Name None Richard Halliday 0 comments 7 votes
Ticket Auto Close after x amount of time None Benny Goinar 6 comments 29 votes integration into the dashboard None Chris Douglas 1 comment 10 votes
Allow Customer # to be paseed as an argument to the Agent Installer. None Josh Aiken 1 comment 2 votes
Allow Custom Fields to have Default Value None Dan Henry 1 comment 5 votes
Require telephone number for ticket submission None Corey Sheppard 2 comments 0 votes
Calendar with schedualing Planned James Horvath 6 comments 22 votes
Ticket Email Sub-System Overhaul None Humzah Khaial 1 comment 7 votes
Helpdesk Agent Icon None Corey Sheppard 1 comment 5 votes
Helpdesk Agent Token None Corey Sheppard 2 comments 9 votes