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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
Helpdesk Agent Icon None Corey Sheppard 1 comment 5 votes
Helpdesk Agent Token None Corey Sheppard 2 comments 9 votes
Add option to add all customers to reports None Alan Kinane 0 comments 3 votes
Splashtop Options None Vincent Lagace 2 comments 14 votes
Some enhancements I think would help None Leo Kearns 4 comments 2 votes
Add Link to Device in Alert Summary Notification Email None Humzah Khaial 1 comment 6 votes
schedule patching None Mike Archambault 2 comments 6 votes
Optional two factor authentication None Adam Lavery 6 comments 12 votes
Separate automatiion rule for closed & resolved tickets None Aldrin Ginete 0 comments 2 votes
Allow users to submit ticket without logging in first None Corey Sheppard 2 comments 4 votes
Update Knowledge base articles directly from the KB None Nick Julia 4 comments 6 votes
Fully customizable contacts None stuart perry 0 comments 1 vote
Real-time Alerts -vs- Reports None Clarence Hudgins, Jr. 0 comments 4 votes
Automate Reports via API None Charles Gatenby 2 comments 13 votes
Login URL should not show Atera None Computer Port IT Solutions 6 comments 18 votes
Ability to do a "tree size" or "folder size" operation None Sean Garland 0 comments 11 votes
ToDo list None Chambergate Services 1 comment 12 votes
Activating Helpdesk Agent on Remote Desktop server None Corey Sheppard 0 comments 2 votes
Contact for more then one business. None stuart perry 0 comments 3 votes
Add Webroot 'System Optimizer' as menu option None Clarence Hudgins, Jr. 0 comments 9 votes
Data Backup and/or Export None Humzah Khaial 0 comments 5 votes
Power Settings to prevent client machines from going to sleep TeamViewer Planned James Bishop 3 comments 5 votes
Time Entries under Ticket Properties None Terry Saliba 1 comment 11 votes
Customer could see there own devices None Marc Srowig 0 comments 2 votes
Subscription Annoyance None David Einstein 2 comments 10 votes
Ability to resend ticket replies None Johan Van Mensel 1 comment 5 votes
View User Idle or Active Time None Michael Vaughan 1 comment 1 vote
Customer Rank Feature None Ian Kirkpatrick 6 comments 9 votes
New ticket status 'in progress' and triggers first response None Aimee 2 comments 4 votes
Ability to have Time spent on Ticket without have to go into it None Jason Danvers 1 comment 3 votes