Help CenterProfessional Services Automation (PSA)
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Service Portal overview
0
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View advanced reports
0
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Time-based ticket automation rules
1
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Ticket Settings
0
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Custom ticket statuses
1
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Atera's Google Calendar Integration
0
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Atera's Office 365 Calendar Integration
-1
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Manually Create a Ticket
0
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Set ticket status
-3
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'Ticket Type' Options
3
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Set up O365 email forward
-3
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Create Business Hours Calendars (for SLA)
0
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Create a Service Level Agreement (SLA)
1
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Set up a Service Level Agreement (SLA) and Contract
0
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Create a Silent Ticket
11
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Create a customer, contract and contact
3
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Create a New Contact
-1
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Create New Contract: Retainer/Flat Fee
0
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Create New Contract: Hourly
0
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Create New Contract: Block Hours
0
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Create new contract: Block money
0
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Create New Contract: Project - Hourly Rate
0
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Create New Contract: Project - One-Time Fee
0
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Create new contract: Remote Monitoring
1
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Create New Contract: Online Backup
1
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Forward Email for Automatic Ticket Creation in Atera
0
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Handle a Ticket
-1
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Six ways to create helpdesk tickets
-7
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Merge Tickets
1
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The Customer Portal
3
