Service Desk
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Filter Tickets and Create Views/Queues (IT Departments)
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Time-based ticket automation rules (IT Departments)
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Custom ticket statuses (IT Departments)
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Schedule an IT Automation (IT Departments)
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Activate Helpdesk Agent (IT Departments)
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Set Email Address for Receiving Alerts (IT Departments)
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Ticket Signature (IT Departments)
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Switch Languages (IT Departments)
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Quick Reply Templates (IT Departments)
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Add Custom Fields (IT Departments)
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Create User Roles and Permissions (IT Departments)
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Create Email Templates (IT Departments)
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Ticket Automation Rules (IT Departments)
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Set Up Commonly-Used Ticket Automation Rules (IT Departments)
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Create a Customized Knowledge Base for your Users (IT Departments)
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Set up a User-Facing Knowledge Base (IT Departments)
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The Service Portal
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Schedule a Ticket (IT Departments)
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Handle a Ticket (IT Departments)
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Six Ways to Create Helpdesk Tickets (IT Departments)
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Chat Feature (IT Departments)
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Import Sites and Users to Atera (IT Department Platform)
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Add Sites and Users (IT Department)
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