Help Center

Service Desk

• Atera's Ticket page 0
• Set up Single sign-on (SSO) for your Service Portal 0
• Filter Tickets and Create Views/Queues (IT Departments) 0
• Custom ticket statuses (IT Departments) 0
• Schedule an IT Automation (IT Departments) 0
• Activate Helpdesk Agent (IT Departments) 0
• Set Email Address for Receiving Alerts (IT Departments) 0
• Ticket Signature (IT Departments) 0
• Quick Reply Templates (IT Departments) 0
• Create User Roles and Permissions (IT Departments) 0
• Ticket Automation Rules (IT Departments) 0
• Create a customized Knowledge Base for specific sites 0
• Set up a user-facing Knowledge Base 0
• Configure your Service Portal 0
• Handle a Ticket (IT Departments) 0
• Six Ways to Create Helpdesk Tickets (IT Departments) 0
• Chat Feature (IT Departments) 0
• Import sites and users to Atera 1
• Add Sites and Users (IT Department) 0