Help Center

Service Desk

• Filter Tickets and Create Views/Queues (IT Departments) 0
• Time-based ticket automation rules (IT Departments) 0
• Custom ticket statuses (IT Departments) 0
• Schedule an IT Automation (IT Departments) 0
• Activate Helpdesk Agent (IT Departments) 0
• Set Email Address for Receiving Alerts (IT Departments) 0
• Ticket Signature (IT Departments) 0
• Switch Languages (IT Departments) 0
• Quick Reply Templates (IT Departments) 0
• Add Custom Fields (IT Departments) 0
• Create User Roles and Permissions (IT Departments) 0
• Create Email Templates (IT Departments) 0
• Ticket Automation Rules (IT Departments) 0
• Set Up Commonly-Used Ticket Automation Rules (IT Departments) 0
• Create a Customized Knowledge Base for your Users (IT Departments) 0
• Set up a User-Facing Knowledge Base (IT Departments) 0
• The Service Portal 0
• Schedule a Ticket (IT Departments) 0
• Handle a Ticket (IT Departments) 0
• Six Ways to Create Helpdesk Tickets (IT Departments) 0
• Chat Feature (IT Departments) 0
• Import Sites and Users to Atera (IT Department Platform) 1
• Add Sites and Users (IT Department) 0