Get started with Atera: The all-in-one solution for MSPs and IT departments, combining RMM, PSA, remote support, and more for streamlined business management.
Learn moreThe Helpdesk agent revolutionizes customer support by offering rapid ticket creation through a convenient hotkey shortcut or directly within Portal.
Learn moreElevate device security and performance effortlessly with Atera's patch management, catering to Windows, Mac, and Linux systems.
Learn moreEmail serves as a primary channel through which customers can open support tickets and engage in communication to resolve their issues.
Learn moreAtera, in collaboration with Microsoft Azure and OpenAI, is delighted to present a suite of advanced AI capabilities designed to revolutionize your IT management experience.
Learn moreWith Atera, you only pay per technician. A technician can support an unlimited number of customers, who have an unlimited number of devices. No hidden costs. It's that simple.
Most MSP software charges per device, be it a server, workstation, or laptop—regardless of how many technicians you have on your team or how many customers you have. When more workstations are added to a network, or a new customer joins, you are penalized for growth and pay more. We don’t think that’s fair.
Atera charges a fixed monthly fee for the number of technicians using the software. So you don’t pay more when you grow or add more devices.
Keep in mind that for anyone who needs access to the Atera console, a technician license is required, regardless of the role that they have.
What's included in every plan (as of June 2026): Every Atera plan now includes AI Copilot — our technician-facing AI assistant — at no additional cost. AI Copilot helps your team resolve tickets faster, generate scripts, draft knowledge-base articles, and automate routine work. For current per-technician pricing, visit our pricing pages below.
To see current per-technician pricing (effective June 1, 2026), check out our pricing pages:
Atera seamlessly backs up Windows®, Linux® and OS X® platforms, as well as Microsoft® Exchange, Hyper-V®, SharePoint®, SQL Server®, MySQL®, Oracle® and VMware®.
Yes, the system has full CRM capabilities, including Contract and financial information, SLAs, Contact information, technical information and notes. In addition, the UI is fully configurable for you to add any custom fields you need.
No, there are no additional costs. Atera is priced per technician.
We do not charge extra for additional servers, workstations, sites, customers, etc.
Note: AI Copilot is now bundled into every Atera plan at no additional cost. You do not need to purchase it separately. Optional paid add-ons (such as App Center integrations, Network Discovery on lower plans, or IT Autopilot/Robin) are still billed separately where applicable.
To see the price per technician, please check out our pricing page:
Yes, Atera is a full SaaS solution. There is no need to install software, manage a server, or manage upgrades and new releases. Just sign up for the free trial and you're good to go.
We're excited to connect with customers across the globe. However, we're sorry to say that our services aren't currently available in:
Yes, our Customer Portal is fully customizable and includes the ability to open tickets and show the history of each customer’s tickets, as well as a customer-facing Knowledge Base that you can develop and build.
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