Get Started Become an Expert Random Special Notices Agent Installation FAQ (Frequently Asked Questions)
First Steps Your firsts steps in Atera to get you up and running quickly as possible
Remote Monitoring and Management (RMM) Set up Threshold and IT Automation profiles, alert settings and live manage your devices
Professional Services Automation (PSA) Create new Customers, Contacts and Contracts and start using the ticketing system in Atera
Remote Access How to use the remote access tools in Atera: Splashtop, TeamViewer and ScreenConnect
Online Backup Make sure your data is safe using the various integrated backup solutions in Atera
Endpoint Security Be vigilant and protect your end points by using the various integrated AVs and DNS protection solutions in Atera
Billing How to quickly utilize Atera’s billing capabilities in the most simple and effective way
Administrative Settings Overview of the Admin section: enable 2FA, add/edit technicians, create scripts, use Atera's APIs, add custom fields ...
Reporting Take a closer look at the various reports you can generate in Atera and share these with your customers/technicians
Remote Monitoring and Management (RMM) Advanced instructions on using Atera's Threshold and IT Automation, scripting and monitoring SNMP devices
Professional Services Automation (PSA) Manage tickets in Atera and set up the end-users' Customer Portal
Remote Access Remote access tools: advanced troubleshooting
Mobile App Manage your devices and tickets anytime from anywhere with Atera's latest Mobile App
Acronis/Online Backup Set up Acronis backup and check advanced Online Backup troubleshooting
Add-Ons and Integrations Overview on Atera's add-on's and 3rd party integrations
Billing Atera's billing module: use taxes, multiple contracts' rates and export invoices
Hack of The Week Atera's Support Team - Hack-of-the-week articles
Miscellaneous 'Refer a Friend' Program, use Atera's Feature Board and apply for sales tax exemption
Random
Release Notes
Using the UI
Video Tutorials
Feature Descriptions Descriptions of features from the release notes.
General
Upgrades
Getting Started
Agent Management
Top Agent related questions
Troubleshooting
General Questions General Questions
Pricing Atera Software Pricing
Remote Monitoring and Management (RMM) Frequently Asked Questions in Remote Monitoring Management
Professional Services Automation (PSA)
Remote Access
Troubleshooting
Online Backup

Frequently Asked Questions

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