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Release Notes
Special Notices
FAQ (Frequently Asked Questions)
First Steps
Your firsts steps in Atera to get you up and running quickly as possible
Remote Monitoring and Management (RMM)
Set up Threshold and IT Automation profiles, alert settings and live manage your devices
Professional Services Automation (PSA)
Create new Customers, Contacts and Contracts and start using the ticketing system in Atera
Remote Access
How to use the remote access tools in Atera: Splashtop, TeamViewer and ScreenConnect
Online Backup
Make sure your data is safe using the various integrated backup solutions in Atera
Endpoint Security
Be vigilant and protect your end points by using the various integrated AVs and DNS protection solutions in Atera
Billing
How to quickly utilize Atera’s billing capabilities in the most simple and effective way
Administrative Settings
Overview of the Admin section: enable 2FA, add/edit technicians, create scripts, use Atera's APIs, add custom fields ...
Reporting
Take a closer look at the various reports you can generate in Atera and share these with your customers/technicians
Remote Monitoring and Management (RMM)
Advanced instructions on using Atera's Threshold and IT Automation, scripting and monitoring SNMP devices
Professional Services Automation (PSA)
Manage tickets in Atera and set up the end-users' Customer Portal
Remote Access
Remote access tools: advanced troubleshooting
Mobile App
Manage your devices and tickets anytime from anywhere with Atera's latest Mobile App
Acronis/Online Backup
Set up Acronis backup and check advanced Online Backup troubleshooting
Add-Ons and Integrations
Overview on Atera's add-on's and 3rd party integrations
Billing
Atera's billing module: use taxes, multiple contracts' rates and export invoices
Atera Pro Tips
Atera Pro Tips Articles
Miscellaneous
'Refer a Friend' Program, use Atera's Feature Board and apply for sales tax exemption
Release Notes
General
Upgrades
General Questions
General Questions
Pricing
Atera Software Pricing
Remote Monitoring and Management (RMM)
Frequently Asked Questions in Remote Monitoring Management
Professional Services Automation (PSA)
Remote Access
Troubleshooting
Online Backup
Frequently Asked Questions
Is your solution a Saas (Software as a Service)?
3
Do you operate worldwide?
-1
How does Atera compare with its competitors?
0
What is your pricing model?
1
Are there additional costs for each customer that I add?
0
Can I monitor Desktops and Laptops?
-2
Does Atera have CRM capabilities?
4
Do you have a Customer Portal?
0
Do you have an integrated Remote Support tool?
4
What platforms do you back up?
6
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