Navigate the latest stellar features, orbit around enhancements, and touch down on exciting additions that will propel your Atera experience to new frontiers.Launch Release Notes: 2024
Get started with Atera: The all-in-one solution for MSPs and IT departments, combining RMM, PSA, remote support, and more for streamlined business management.Learn more
The Helpdesk agent revolutionizes customer support by offering rapid ticket creation through a convenient hotkey shortcut or directly within Portal.Learn more
Elevate device security and performance effortlessly with Atera's patch management, catering to Windows, Mac, and Linux systems.Learn more
Email serves as a primary channel through which customers can open support tickets and engage in communication to resolve their issues.Learn more
Atera, in collaboration with Microsoft Azure and OpenAI, is delighted to present a suite of advanced AI capabilities designed to revolutionize your IT management experience.Learn more
Yes, Atera is a full SaaS solution. There is no need to install software, manage a server, or manage upgrades and new releases. Just sign up for the free trial and you're good to go.
We're excited to connect with customers across the globe. However, we're sorry to say that our services aren't currently available in:
With Atera, you only pay per technician. A technician can support an unlimited number of customers, who have an unlimited number of devices. No hidden costs. It's that simple.
Most MSP software charges per device, be it a server, workstation, or laptop—regardless of how many technicians you have on your team or how many customers you have. When more workstations are added to a network, or a new customer joins, you are penalized for growth and pay more. We don’t think that’s fair.
Atera charges a fixed monthly fee for the number of technicians using the software. So you don’t pay more when you grow or add more devices.
To see the price per technician, please check out our pricing page.
No, there are no additional costs. Atera is priced per technician.
We do not charge extra for additional servers, workstations, sites, customers, etc.
Please see here for more information on pricing.
Yes, the system has full CRM capabilities, including Contract and financial information, SLAs, Contact information, technical information and notes. In addition, the UI is fully configurable for you to add any custom fields you need.
Yes, our Customer Portal is fully customizable and includes the ability to open tickets and show the history of each customer’s tickets, as well as a customer-facing Knowledge Base that you can develop and build.
Atera seamlessly backs up Windows®, Linux® and OS X® platforms, as well as Microsoft® Exchange, Hyper-V®, SharePoint®, SQL Server®, MySQL®, Oracle® and VMware®.