Atera Support

Atera MSP Atera IT Department Release Notes Special Notices FAQ (Frequently Asked Questions) Internal Use Only

First Steps Your first steps in Atera to get you up and running quickly as possible

Remote Monitoring and Management (RMM) Set up Threshold and IT Automation profiles, alert settings and live manage your devices

Professional Services Automation (PSA) Create new Customers, Contacts and Contracts and start using the ticketing system in Atera

Remote Access How to use the remote access tools in Atera: Splashtop, AnyDesk, TeamViewer and ScreenConnect

Add-Ons and Integrations Overview on Atera's add-on's and 3rd party integrations

Mobile App Manage your devices and tickets anytime from anywhere with Atera's latest Mobile App

Billing How to quickly utilize Atera’s billing capabilities in the most simple and effective way

Atera Pro Tips Atera Pro Tips Articles

Reporting Take a closer look at the various reports you can generate in Atera and share these with your customers/technicians

Monitoring and Management Monitor and manage your Atera devices

Service Desk Create sites and users so you can get started using the ticketing system.

Remote access How to use the remote access tools in Atera: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

Reporting Take a closer look at the various reports you can generate in Atera and share these with your customers/technicians

SLA See how to set up your SLA and business hours

Marketplace Overview of Atera integrations and Add-on's

Release Notes

General

Upgrades

Miscellaneous 'Refer a Friend' Program, use Atera's Feature Board and apply for sales tax exemption

Administrative Settings Overview of the Admin section: enable 2FA, add/edit technicians, create scripts, use Atera's APIs, add custom fields ...

API Atera’s API offers multiple methods of integrating and extending Atera’s functionality.

General Questions General Questions

Pricing Atera Software Pricing

Remote Monitoring and Management (RMM) Frequently Asked Questions in Remote Monitoring Management

Professional Services Automation (PSA)

Remote Access

Troubleshooting

Online Backup

Internal articles (do not share with the customers)

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