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    Agent health logic

    This article provides more information on the Agent Health Report. 

     

    What is the measurement scale?

    The lowest score is 0.

    The highest score is 100.

     

    How is my Agent Health score calculated?

    The score is calculated by subtracting from the default score based on the event types listed below:
    Event Type Result
    Agent should monitor device and Agent is offline Score is set to 0
    Agent has Critical type Performance Alert -15%
    Agent has Warning type Performance Alert -10%
    Agent has a Hardware or Disk Alert -10%
    Agent has a Hardware or Disk Alert on a System Drive -20%
    Agent has an Exchange Alert -20%
    Agent has a General (Service Down) Alert -20%
    Agent has a General (Windows Event) Alert -5%
    Agent has a Fatal Windows Event Alert -10%

     

    Example: Customer A has 3 agents.

     
    Agent Example Resulting Calculated Score
    Agent 1 is offline but should monitor another device 0
    Agent 2 has a Critical severity Performance Alert + and an Exchange Alert 65%
    Agent 3 has a Fatal Windows Event Alert + a Disk Alert on a System Drive 70%
     Overall System Health =   45%

     

    Average Daily Storage Growth

    The disk Used/Total values will always be the last values we fetch from the agents included in the report. 

    The value for the Growth Rate/Day is calculated based on the following formula:

    (Report end date size - Report start day size) / Number of days for the report


    The percentage reflects the change in disk size from the report's start date. 

     

    Still have a question? Contact us
    Liron Hanania

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