This article provides more information on the Agent Health Report.
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What is the measurement scale?
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The lowest score is 0.
The highest score is 100.
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How is my Agent Health score calculated?
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The score is calculated by subtracting from the default score based on the event types listed below:
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| Event Type |
Result |
| Agent should monitor device and Agent is offline |
Score is set to 0 |
| Agent has Critical type Performance Alert |
-15% |
| Agent has Warning type Performance Alert |
-10% |
| Agent has a Hardware or Disk Alert |
-10% |
| Agent has a Hardware or Disk Alert on a System Drive |
-20% |
| Agent has an Exchange Alert |
-20% |
| Agent has a General (Service Down) Alert |
-20% |
| Agent has a General (Windows Event) Alert |
-5% |
| Agent has a Fatal Windows Event Alert |
-10% |
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Example: Customer A has 3 agents.
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| Agent Example |
Resulting Calculated Score |
| Agent 1 is offline but should monitor another device |
0 |
| Agent 2 has a Critical severity Performance Alert + and an Exchange Alert |
65% |
| Agent 3 has a Fatal Windows Event Alert + a Disk Alert on a System Drive |
70% |
| Overall System Health =
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45%
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Average Daily Storage Growth
The disk Used/Total values will always be the last values we fetch from the agents included in the report.
The value for the Growth Rate/Day is calculated based on the following formula:
(Report end date size - Report start day size) / Number of days for the report
The percentage reflects the change in disk size from the report's start date.
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