This article is your gateway to understanding the improvements made to the Atera Help Center, all designed to enrich your experience and streamline your access to information. Whether you're a long-time user or new to our platform, these upgrades are set to make your journey with us more intuitive, efficient, and enjoyable. Let's dive into what's new!
The Help Center home page
The Help Center has been redesigned to streamline your experience with our platform.
Resources
- Atera Community: Connect with fellow users and experts, exchange ideas, and gain insights.
- Events and webinars: Access live learning opportunities or view them at your convenience on-demand.
- Blog: Dive into a world of informative and engaging content covering a range of relevant topics.
- Scripts: Enhance your toolkit with our most used and recommended scripts.
- Apollo IT: Take a fun break and engage with our interactive, entertaining game.
Help by topic
This section is your roadmap to mastering our platform, divided into six key topics. Click any tile to see articles related to:
- First steps: Quick-start guidance to get you up and running with Atera.
- Remote Monitoring and Management (RMM): Detailed insights on setting up thresholds, IT automation profiles, alert settings, and managing your devices live.
- Professional Services Automation (PSA): Everything you need to know about creating customers, contacts, contracts, and using the ticketing system.
- Remote access: Step-by-step instructions on utilizing remote access tools like Splashtop, AnyDesk, TeamViewer, and ScreenConnect.
- Add-ons and integrations: An overview of Atera's add-ons and third-party integrations.
- Mobile app: Tips on managing your devices and tickets on the go with Atera's Mobile App.
Release Notes
Stay updated with our latest features, enhancements, and exciting additions that will elevate your Atera experience. Click the link to see the latest updates to the Atera platform.
Popular Articles
A curated selection of our most sought-after articles, providing a sneak peek into topics such as getting started with Atera, activating the Helpdesk Agent, patch management, setting up Microsoft 365 email forwarding, and exploring Atera's AI capabilities.
Frequently Asked Questions (FAQ)
An upgraded section where you can find answers to common queries about our services, operational scope, pricing model, CRM capabilities, customer portal, supported platforms, and more.
Inside each article
Content toggle
This feature dynamically adjusts the displayed content, shifting focus from MSP information to content specifically relevant to IT Departments. And your preference is noted, ensuring a personalized experience whenever you visit a knowledge base article.
Article navigation
The days of monotonous, endless scrolling are now a relic of the past. Sail through the article easily with our updated article navigation sidebar. Click any of the headings to automatically land on the corresponding section within the article.
Breadcrumbs
Our articles now feature breadcrumb navigation at the top, making your journey through the various sections of our Help Center swift and precise — ensuring you don't fly right through a star or bounce too close to a supernova.
Related articles
The Related to section of our articles has been transformed for enhanced user convenience. Previously located at the bottom, this section now features clickable pills. With a simple click, explore a constellation of articles closely orbiting the same topic, ensuring a focused and in-depth journey.
Leave feedback
Located at the bottom of each article, leaving feedback is more than just a formality — it's your voice in the evolution of our knowledge base. Whether an article leaves you puzzled, a feature doesn't quite hit the mark, your questions remain unanswered, or you have other insights to share, your feedback is invaluable.
Copy scripts
Effortlessly copy scripts with a single click, simplifying your workflow and making it easy to use them in your own tasks.
Share articles
Embody the spirit of 'sharing is caring.' Whether it’s through Facebook, LinkedIn, Twitter ('X'??), or simply copying the link, you can easily spread valuable knowledge from our articles to your network.
