Tired of manually documenting every solution? Let Copilot do it for you. Automatically generate articles from ticket resolutions as reference for similar issues in the future. Make sure you never lose valuable insights and have critical information always documented and easily accessible — instantly transforming your knowledge base into a treasure trove of solutions.

Note: Including a ticket resolution enhances the AI-generated article results. Learn more

Generate knowledge base article

To generate an article from a ticket:

1. From Tickets (on the sidebar), select a ticket.

The individual ticket page appears.

2. Click Generate article.

The article is generated and appears in a new window on the Knowledge base page.

3. Complete the required fields for the article. Then click Create.

The article is created and will appear in your knowledge base center.