Excluding the Atera Agent keeps your device monitoring and management running smoothly. By excluding the agent paths from antivirus or endpoint protection platforms, you avoid interruptions that could affect its performance and operation, while still maintaining your security standards.
Paths to exclude
Exclude these paths to ensure smooth sailing for your Atera Agents (v1 and v2) across Windows, macOS, and Linux devices.
Note: Files with randomly generated names (e.g.:$RF4B7L9.msi )are typically Windows Installer cache or temporary files, created by Windows during software installation, update, or repair. EDR and antivirus tools often flag them because the random filename has no established reputation. To confirm whether it relates to Atera, check its location (Atera Agent files live under C:\Program Files\ATERA Networks\AteraAgent\; Windows Installer temp files appear in C:\Windows\Installer\).
Windows
- %PROGRAMFILES%\Atera Networks
- %WINDIR%\Temp\AteraUpgradeAgentPackage
- %WINDIR%\Temp\Agent.Package.Availability
macOS
- /Library/Application Support/com.atera.ateraagent
- /Library/LaunchDaemons/com.atera.agent.plist
- /Library/LaunchDaemons/com.atera.ateraagent.plist
- /Library/LaunchDaemons/com.atera.agent.uninstall.plist
- /Applications/AteraAgent.app
- /tmp/com.atera.agent.upgrade/
- /private/tmp/PKInstallSandbox*/Scripts/com.atera.agent*/
Linux
- /usr/lib/atera-agent
- /tmp/atera-agent-upgrade
Whitelist Atera Certificate
If your Anti-Virus or EDR also has a certificate whitelisting feature, you may download the following certificates and configure them.
For more information, please refer to your security software's documentation resources or contact support
