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Exclude the Atera Agent from your antivirus and other security programs

Julian Kudo

February 28, 2025 09:28

Excluding the Atera Agent keeps your device monitoring and management running smoothly. By excluding the agent paths from antivirus or endpoint protection platforms, you avoid interruptions that could affect its performance and operation, while still maintaining your security standards.

Paths to exclude

Exclude these paths to ensure smooth sailing for your Atera Agents (v1 and v2) across Windows, macOS, and Linux devices.

Windows

%PROGRAMFILES%\Atera Networks
%WINDIR%\Temp\AteraUpgradeAgentPackage
%WINDIR%\Temp\Agent.Package.Availability

macOS

/Library/Application Support/com.atera.ateraagent
/Library/LaunchDaemons/com.atera.agent.plist
/Library/LaunchDaemons/com.atera.ateraagent.plist
/Library/LaunchDaemons/com.atera.agent.uninstall.plist
/Applications/AteraAgent.app
/tmp/com.atera.agent.upgrade/

Linux

/usr/lib/atera-agent
/tmp/atera-agent-upgrade

For more information, please refer to your security software's documentation resources, or contact support