Log out, restart, or shut down end-user devices via the Devices page and Agent console, and schedule these shutdown actions for a later date.

Important note: It is not possible to cancel a shutdown action once it has been initiated. You can only cancel a scheduled shutdown action before it starts.

Shutdown actions

We strongly suggest giving the end user a heads-up on the upcoming shutdown action so they can get their ducks in a row and save their work — and avoid having a total meltdown.

Devices page

To log out, restart, or shut down an end-user device:

1.  From Devices (on the sidebar), locate the device.

2. Click Manage > More Tools > Shutdown actions and select:
Note: For MacOS and Linux devices, click Manage > Shutdown Actions and select:

• Log out: This will sign out the current user from their device, closing all running applications before ending the session.
• Restart: This will reboot the end-user device, closing all running applications before restarting.
• Shut down: This will power off the end-user device, closing all running applications before shutting down.

The Log out / Restart / Shut down window appears.

3. Confirm the shutdown request.

The end user will be notified of the shutdown action via a toast notification, featuring the company name, unless they are already logged out.

Agent Console

To log out, restart, or shut down an end-user device:

1.  From Devices (on the sidebar), select the device.

The Device page appears.

2. Click Manage > Shutdown actions and select:

• Log out: This will sign out the current user from their device, closing all running applications before ending the session.
• Restart: This will reboot the end-user device, closing all running applications before restarting.
• Shut down: This will power off the end-user device, closing all running applications before shutting down.

The Log out / Restart / Shut down window appears.

3. Confirm the shutdown request.

The end user will be notified of the shutdown action via a toast notification, featuring the company name, unless they are already logged out.

Schedule shutdown actions

Schedule shutdown actions for a later date.
Note: Scheduled shutdown actions are configured to match the timezone specified in the account settings.

Devices page

To log out, restart, or shut down an end-user device:

1.  From Devices (on the sidebar), locate the device.

2. Click Manage > More Tools > Shutdown actions and select:
Note: For MacOS and Linux devices, click Manage > Shutdown Actions and select:

• Log out: This will sign out the current user from their device, closing all running applications before ending the session.
• Restart: This will reboot the end-user device, closing all running applications before restarting.
• Shut down: This will power off the end-user device, closing all running applications before shutting down.

The Log out / Restart / Shut down window appears.

3. Click the Schedule log out / restart / shut down radio button.

• Select the date (MM/DD/YYYY)
• Select the time (hh:mm, specify AM/PM)

4. Confirm the shutdown request.

The end user will be notified of the shutdown action via a toast notification, featuring the company name, unless they are already logged out.

Agent console

To log out, restart, or shut down an end-user device:

1.  From Devices (on the sidebar), click the device.

The Device page appears.

2. Click Manage > Shutdown actions and select:

• Log out: This will sign out the current user from their device, closing all running applications before ending the session.
• Restart: This will reboot the end-user device, closing all running applications before restarting.
• Shut down: This will power off the end-user device, closing all running applications before shutting down.

The Log out / Restart / Shut down window appears.

3. Click the Schedule log out / restart / shut down radio button.

• Select the date (MM/DD/YYYY)
• Select the time (hh:mm, specify AM/PM)

4. Confirm the shutdown request.

The end user will be notified of the shutdown action via a toast notification, featuring the company name, unless they are already logged out.

Remove Schedule shutdown actions

To remove a scheduled shutdown action, you need to access the agent that you want to remove the action.

1. Find the device you want to remove the scheduled shutdown action and click on it.

2. Go to the Scheduled shutdown actions section within the agent page, then click the Delete icon.

Done, the Schedules shutdown action has been removed from this device.

Notes

• It is not possible to remove Schedules shutdown actions in bulk.
• Devices with Scheduled shutdown actions will have the following icon next to them