If you are connecting to a device via Splashtop and having issues with the resolution/pixelation of your Splashtop instance, then it means that the Video rendering settings for Splashtop RMM are not set up properly.

To fix resolution issues:

1. Open Splashtop for RMM on the device you are attempting to remote from.

2. On the Splashtop for RMM app window, click on Options.

A new window will open for Splashtop for RMM, called Option.

3. Go to Advanced. Here you can test disabling the option "Use legacy compatible mode". For more Video rendering options, click on Advanced Settings.

4. In the Advanced Setting, you can select the Video Rendering Options or Enable/Disable Hardware acceleration.

Important note: We cannot provide the exact Video rendering settings that you need in order to have a high resolution on your remote connections. This is because there are a large number of factors that can determine your video quality when initiating a remote connection. It is of utmost importance to test the settings to determine what options suit your needs.

5. After selecting your preferred Video rendering options, click on OK to close Splashtop for RMM.