Splashtop for RMM is the software application that you, as a technician, need to install on your device, from which you are attempting to remote in.
When initiating a remote session, you will get a download link to install Splashtop for RMM on your device, or you can download the installer for both Windows and Mac from the links below:
Important note: There is no Linux installer for Splashtop for RMM, and remote connections from Linux devices are not possible. However, you can access Linux devices from Windows or Mac.
Splashtop Streamer is the software application installed on devices you want to remote into. Typically, there's no need to manually install Splashtop Streamer on your devices as it is automatically installed when initiating a remote connection.
However, manual installation may be necessary in cases where automatic installation encounters issues.
Install Splashtop Streamer
In case you need to manually install Splashtop Streamer on your devices, there is the option to run these scripts on your devices to ensure that Streamer gets installed.
The scripts found below can run directly from Atera. More details can be found within these articles:
Install Splashtop Streamer (Windows)
# Define variables
$downloadUrl = "https://my.splashtop.com/csrs/win"
$downloadPath = "C:\Windows\Temp\Splashtop_Streamer.exe"
# Download Splashtop Streamer
Invoke-WebRequest -Uri $downloadUrl -OutFile $downloadPath
# Install Splashtop Streamer
Start-Process -FilePath $downloadPath -ArgumentList "/s" -Wait
# Clean up downloaded file
Remove-Item $downloadPath
Install Splashtop Streamer (Mac)
downloadUrl="https://my.splashtop.com/csrs/mac";downloadPath="/tmp/Splashtop_Streamer.dmg";curl -L -o "$downloadPath" "$downloadUrl";mountPoint=$(hdiutil mount "$downloadPath" | grep "/Volumes/" | awk '{print $3}');sudo installer -pkg "$mountPoint/Splashtop Streamer.pkg" -target /;sleep 2;hdiutil detach -force "$mountPoint";rm "$downloadPath"
