The Windows Agent Support Status Report is a predefined analytics report that provides a real-time view of agent upgrade progress. It continuously updates to show both outdated and fully supported agents. Over time, the number of outdated Windows agents will decrease as upgrades are completed.

For more details on why this upgrade is important and how it improves security, check out our blog post on Windows Agent Certificate Rotation & Installer Hardening.

Important Note: To obtain the most up-to-date version of the report, we recommend using the "Clear cache and refresh" option.

Understanding the Windows agents support status

The report will provide the percentage of outdated agents identified within your dashboard, specify which customers have outdated agents, and present a comprehensive list of agents that have not been updated to the latest versions.

• Outdated Windows Agent: An agent that is not running the most current supported version.
• Supported Windows Agent: An agent that is operating on the latest supported version.
• Agents Support Status by Site/Customer: Provides a breakdown of supported and outdated agents, organized by customer or site.
• Outdated Agents List: A comprehensive overview of all agents not running the latest supported version, including key details such as the associated site and other relevant information.

• Outdated Agents List: A comprehensive overview of all agents not running the latest supported version, including key details such as the associated customer and other relevant information.

   

Access Windows agents support status report

1. From the sidebar, click Reports.

2. On the Reports page, go to Presets > Windows agents support status.

The Windows Agents Support Status report will appear.