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Create New Contract - Block Hours

This KB will show you how to create a new Block Hours type contract in Atera.

Block Hours Contract Definition:

A block hours contract can be used to bill a customer for a block of working hours with a specified price per hour. During the billing period the number of hours consumed is deducted from the purchased "Block". There are options to both roll-over hours not used or charge an Overage rate for access consumption. 

Required fields:

  • Contract Type
  • Hours Included
  • Price Per Hour

To create a Block Hours contract follow the steps below:

1. From the left hand panel click Customers
2. Then select the required customer
The Customer page displays.
3. Click Create Contract
The Add Contract Page Displays
4. Enter the contract header details:
  • Select Customer (only if change from previously selected customer required)
  • Enter Contract Name
  • Select Start Date
  • Select End Date
    • Note: Atera will automatically calculate Todays date + 3 years ahead
Optional to check:
  • Active (This must be selected to enable the contract)
  • Set this contract to Default contract (Select if you wish this contract to be the default contract type for this customer)
  • Set this contract as Taxable (Select if you need tax to automatically be added to the contract)
5. Select the Contract Type Block Hours
6. Select the Hours included (Default is 1)
7. Select the Billing Period

8. Select whether to enable Commit Rollover

Note: Commit Rollover has the following behavior when selected: When a customer purchases hours within a period, and they do not use them all in the current billing period, those hours will be rolled over to the next period. 

If this option is not chosen all unused hours within a billing period will be lost and the next billing period will start without adding them to the opening balance.

9. Select the Price per Hour
Note: If you have not yet setup the rate type required you can do this now by clicking Add Rate
10. Select the Overage Rate (For hours worked in excess of the defined block hours)
11. Select the SLA Plan
12. Enter any contract Notes as required
13. Click Save

 

 

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