When a technician's password is updated, they'll be logged out of all open sessions automatically, keeping the account safe and secure.

Change a Technician's password

1. Go to Admin > Users and security > Technicians.

The Technicians page appears.

2. Select a technician. Then click Change password.

The Change password window appears.

3. Enter the new password. Then click Apply.

Forgot password?

In cases where no other technicians are available, the password of a technician can be changed from the login page.

1. Access app.atera.com, there add your Email address and click on Continue.

2. On the next screen, click on Forgot password?.

3. Follow the instructions on the Forgot Your Password? screen.