This article answers common questions about the Cynet 360 Protection integration with Atera, including activation, billing, deployment, trials, and support. Use this guide to understand how to set up and manage Cynet through Atera’s App Center for your customers.
Overview
Q: What is Cynet?
A: Cynet is a comprehensive cybersecurity platform providing endpoint, network, user, and SaaS application protection, with integrated XDR and 24/7 MDR (CyOps) services.
Q: What version of Cynet does Atera integrate with?
A: Atera integrates with Cynet 360 Protection (Elite plan)—an all-in-one XDR and MDR security platform.
Q: What features are included with Cynet through Atera?
A: Cynet 360 Protection includes endpoint, network, and user security, threat detection, analytics, deception technology, SaaS visibility, and 24/7 MDR support.
Q: Which platforms are supported by Cynet?
A: Cynet supports Windows, Mac, Linux, iOS, and Android devices.
Q: Where is Cynet data hosted?
A:
EU customers: Data is hosted in Ireland (ISO27001, SOC2, and GDPR compliant).
US customers: Data is hosted on AWS.
Q: Is Cynet MDR included by default?
A: Yes, the 24/7 MDR (CyOps) service is included with the Elite plan via Atera.
Activation and Setup
Q: How do I activate Cynet through Atera?
A: Go to App Center > Cynet, click Get Started, enter your email, and follow the activation steps described here:
Q: What are the prerequisites for activating Cynet?
A: You must be an Atera admin and have active endpoints and customers/sites configured.
Q: Can Cynet be activated outside Atera?
A: Yes, but billing and management will not go through Atera. You’ll need to create a separate account directly at cynet.com.
Q: Is multi-factor authentication required?
A: Yes, MFA setup is mandatory during the registration process.
Trials
Q: Is there a free trial for Cynet?
A: Yes, each customer or site receives a 14-day free trial.
Q: Are all features available during the trial?
A: Yes, the full Elite plan features are available during the 14-day trial.
Q: Can I cancel Cynet before the trial ends?
A: Yes, you can cancel anytime during the trial from App Center > Cynet without being charged.
Q: What happens after the trial ends?
A: If not canceled, your subscription automatically converts to a paid plan and billing begins.
Q: Can I trial Cynet outside of Atera?
A: Yes, you can trial Cynet directly at cynet.com, but management and billing will not be linked to Atera.
Deployment
Q: How do I deploy the Cynet agent to endpoints?
A: Download the installer from your Cynet Console, and deploy it using Atera scripts or your preferred deployment tool.
Q: Where can I find the Cynet MSI installer?
A: The MSI installer is available in your Cynet management console after activation.
Q: Can technicians without admin rights deploy Cynet?
A: Only Atera admins can activate Cynet, but technicians can deploy agents if they have access to the installer.
Q: Can I automate Cynet deployments in Atera?
A: Yes, upload the MSI installer as a script with silent install arguments, and run it on targeted devices.
Billing and Subscription
Q: What is the minimum subscription for Cynet?
A: A minimum of 20 endpoints is required. You’ll be billed for 20 even if fewer are deployed.
Q: What happens if I exceed 20 endpoints?
A: You’ll be charged for the actual number of active devices (e.g., 25 devices = 25 × $5.99).
Q: Can I remove devices to reduce charges?
A: You can remove endpoints, but billing remains at a minimum of 20.
Q: Is annual billing available?
A: Yes, but only through a formal sales arrangement. Monthly billing is the default option.
Q: When is Cynet billed?
A: Atera invoices all App Center apps (including Cynet) on the 10th of each month, based on the previous month’s usage.
Q: Is there a separate invoice for Cynet?
A: No, Cynet charges are included in Atera’s unified invoice.
Q: What happens if billing fails?
A: A 21-day grace period applies. If unresolved after 28 days, your Cynet account is deleted.
Q: How is usage measured for billing?
A: Billing is based on the maximum number of concurrent active endpoints during the billing cycle.
Q: Can I change my billing date?
A: No, the billing date is fixed on the 10th of each month.
Account Management
Q: How do I cancel or delete my Cynet account?
A: Go to App Center > Cynet, select Delete Account, and follow the on-screen instructions. Make sure to remove all agents first.
Q: Can I migrate my Cynet account if I leave Atera?
A: Yes, contact Cynet support to migrate to a standalone account or close your protection.
Q: What happens if I delete my Atera account?
A: Your Cynet integration will stop. You must contact Cynet to migrate or close the account.
Support
Q: Who provides onboarding for Cynet?
A: Cynet’s onboarding team contacts new customers to schedule setup sessions after activation.
Q: Who do I contact for product-related issues?
A: Reach out to support@cynet.com or log in to the Cynet Community portal.
Q: What support does Atera provide?
A: Atera handles integration, billing, account creation, and customer sync.
Cynet handles product and technical support.
Security and Compliance
Q: Is Cynet’s data storage compliant?
A: Yes, Cynet meets GDPR, ISO27001, and SOC2 compliance standards.
Q: Is multi-factor authentication mandatory?
A: Yes, MFA is required during setup for all accounts.
