Atera Assets are all the items you track and manage in your environment—computers, servers, printers, network gear, software, and custom/non-IT objects—so you can inventory, monitor, report, and keep lifecycle data in one place.
Overview
Q: What is an asset in Atera?
A: An asset is any device, hardware, or custom object tracked in your environment, such as workstations, servers, printers, and more.
Q: What types of assets can Atera track?
A: Atera can track both IT and non-IT assets — including computers, tablets, monitors, IoT devices, and more — using custom asset types and fields.
Q: What’s the difference between agent-installed and generic assets?
A: Agent-installed devices can be monitored, managed, and automated, while generic or custom assets are used for tracking items that don’t support agent installation, such as monitors or switches.
Q: Is asset management included in all Atera plans?
A: Yes. Core asset management is available in all plans. Advanced analytics and reporting are included in higher tiers (Master and Enterprise).
Asset Types and Fields
Q: What are asset types?
A: Asset types categorize your assets (e.g., Laptop, Router, License) to simplify tracking, management, and reporting.
Q: How many asset types can I create?
A:
Expert/Growth plan: Up to 5 custom types
Master/Power plan: Up to 20 custom types
Enterprise/Superpower plan: Unlimited custom types
- Create asset types
Q: Who can create or manage asset types?
A: Only Admin users can create or manage asset types and fields.
Q: What are asset fields?
A: Asset fields hold key data about an asset — like name, purchase date, warranty, description, site, or user. You can also create custom fields for additional details.
Q: Can I create custom asset fields?
A: Yes. Admins can create unlimited custom fields such as text, number, dropdowns, or links.
Q: Are custom fields supported in imports?
A: Yes. You can map custom fields when importing assets through a CSV file.
Adding and Managing Assets
Q: How do I add a new asset?
A: You can add assets manually from Admin > Data management > Custom assets or from a Site’s Assets tab.
Q: Can I import assets in bulk?
A: Yes. You can import standard or custom assets via CSV, mapping fields to your template.
Q: How do I assign assets to sites or users?
A: Assets can be linked to customers, sites, or specific users for accurate tracking.
Q: Can I track asset purchase and warranty information?
A: Yes. Add purchase date and warranty expiration fields when creating or importing assets for lifecycle management.
Q: How do I remove an asset that’s no longer active?
A: Uninstall the Atera agent (if installed), then delete or retire the asset in the platform.
Monitoring and Discovery
Q: Can Atera automatically detect devices on my network?
A: Yes. Network Discovery scans your network, identifies assets, and can deploy agents to compatible Windows systems.
Q: Can I monitor assets without an IP address?
A: Only non-monitored (manual) assets can be tracked without an IP address.
Q: What alerts are generated by asset monitoring?
A: Atera generates online/offline alerts for monitored devices (agent, TCP, or generic). These alerts can also create tickets automatically.
Q: Can I automate remediation for asset alerts?
A: Yes — but only for agent-installed devices. Automation (scripts) isn’t available for generic or TCP alerts.
