Robin, is Atera’s autonomous IT agent and AI-powered assistant for IT teams and end users. This FAQ covers the most common security, privacy, and compliance questions, so you can better understand how Robin operates, protects data, and fits into your environment.

Data privacy and hosting

Where is my data hosted?

Your Personal Data is stored in data centers of our cloud-hosting third-party service providers that are located in the United States and the EU. For more info, check Privacy Policy.

Is my data used to train OpenAI, Microsoft, or Atera models?

No. Customer data is never shared with OpenAI or Microsoft, and is not used to train any AI models, including Atera’s own. Your data is fully segregated and used solely to service your environment.

Are customer environments isolated from one another?

Yes. Customer environments are logically separated within Azure. Each organization’s data is isolated, ensuring there is no cross-tenant data access.

Is data encrypted?

Yes. All data is encrypted both at rest and in transit using industry-standard encryption protocols.

Deployment and end-user access

Is Robin browser-based, an installed application, or something else? How does the end user interact with it?

Robin’s deployment is flexible and entirely up to you. It can operate behind your existing ITSM, such as Freshservice, ServiceNow, or Jira, by sitting on the ticket queue and processing tickets as they arrive. End users can also interact with Robin through Microsoft Teams, Slack, email, or a dedicated service portal. You choose which channels to enable. 

Is there a direct Robin portal that end users can access?

Yes. Atera provides an optional service portal. However, enabling it is entirely your decision. Many organizations prefer Robin to work behind their existing ITSM and communication channels rather than exposing a separate interface.

Need more information?

For more information regarding Atera’s security, privacy and compliance status, visit our Trust Center.

Have a question not covered here? Contact our support or your Atera account team.