Atera supports technicians who use screen reading software through the Ticket page accessibility setting. When enabled for a technician, the Tickets list switches from infinite scrolling to page-by-page navigation (pagination) and keyboard navigation is always on. This layout works reliably with screen readers such as JAWS, NVDA, or VoiceOver, so technicians who are blind or have low vision can navigate tickets and have page content read aloud.
Note: Ticket page accessibility is a per-technician setting. It only affects the technician it is enabled for. Other technicians on the account continue to see the standard Tickets page.
What changes when Ticket page accessibility is enabled
When Ticket page accessibility is enabled for a technician, the Tickets list changes in two ways for that technician:
- Pagination replaces scrolling: The Tickets list shows tickets in pages, with page controls in a bar below the list, instead of loading more tickets as you scroll down.
- Keyboard navigation is always on: Keyboard navigation is turned on for the Tickets list, and the manual keyboard navigation toggle is hidden. The technician's own saved keyboard navigation preference is kept. If Ticket page accessibility is turned off later, that preference is restored.
Tip: If a technician reports that their Tickets page shows page controls instead of scrolling, and other technicians on the account don't see this, check whether Ticket page accessibility is enabled on that technician's profile.
Enable Ticket page accessibility for a technician
- Go to Admin > Users and security > Technicians.
- Click the technician's name to open the Edit technician page.
- Select the Ticket page accessibility checkbox.
The technician will see the accessibility-optimized Tickets page the next time they navigate to it.
Disable Ticket page accessibility
To return a technician to the standard Tickets page with infinite scrolling:
- Go to Admin > Users and security > Technicians.
- Click the technician's name.
- Clear the Ticket page accessibility checkbox.
The Tickets list goes back to infinite scrolling, and the technician's previous keyboard navigation preference is restored.
