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    Unable to install AteraAgent MSI package with the Error code 2753

    Overview: While performing a re-installation of the AteraAgent, you might receive an error: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. This error code is 2753."

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    Cause: The error shows up as the registry key of an older version of AteraAgent is still present.

     

    Note: Before deleting a registry key, please ensure to take a backup as deleting a registry key could cause inconsistencies on the machine. You can export a backup of the registry from File - Export - Enter File Name - Save (Save as .reg).

     

    Time Estimated to complete this procedure: 5 minutes

     

    Step 1.  Launch the windows registry on the local machine. Click Start, click Run and enter regedit, click OK.

    Run-Regedit.png
    Step 2. Browse to the following path: HKEY_CLASSES_ROOT\Installer\Products\
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    Step 3. Search for the keywords 'AteraAgent' and delete the particular GUID.
    mceclip2.png
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    Note: The GUID seen in the screenshot is different for every version of AteraAgent, therefore, make sure you search with the above-mentioned keyword.
    Step 4. Close the Registry Editor and reinstall the AteraAgent.
    Still have a question? Contact us
    Alina Anton

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