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    Unable to install AteraAgent MSI package with the Error code 2753

    While performing a re-installation of the AteraAgent, you might receive an error: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. This error code is 2753."

    mceclip0.png

     

    Cause

    The error shows up as the registry key of an older version of AteraAgent is still present.

    Note: Before deleting a registry key, please ensure to take a backup as deleting a registry key could cause inconsistencies on the machine. You can export a backup of the registry from File - Export - Enter File Name - Save (Save as .reg).

     

    Delete registry key

    1. Launch the windows registry on the local machine. Click Start, click Run and enter regedit, click OK.

    Run-Regedit.png
     
    2. Browse to the following path: HKEY_CLASSES_ROOT\Installer\Products\
     
    mceclip1.png
     
    3. Search for the keywords 'AteraAgent'.
    mceclip2.png
     
    4. Right-click on the GUID and delete it.
    mceclip4.png
    Note: The GUID seen in the screenshot is different for every version of AteraAgent, therefore, make sure you search with the above-mentioned keyword.
     
     
    5. Close the Registry Editor and reinstall the AteraAgent.
     
     
     
    Still have a question? Contact us
    Alina Anton

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