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Troubleshoot ScreenConnect

 Sometimes, when first attempting to connect remotely with ScreenConnect, the following error may appear:

Session group 'All Machines' does not exist. 

 

screenconnect_error.jpg

 

The reason for the error is because there have been no session groups created in ScreenConnect.

 

 

To fix the issue:

 

 Navigate to the Access tab and create a new session group called 'All machines'.

 

screenconnect_session_groups.jpg

 

 

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