Sometimes, when first attempting to connect remotely with ScreenConnect, the following error may appear:
Session group 'All Machines' does not exist.
The reason for the error is that there have been no session groups created in ScreenConnect.
To fix the issue:
Navigate to the Access tab and create a new session group called 'All Machines' (case sensitive).
Sorry about that. Can you tell us why?
Please note that submitting this form will create a ticket in an unmonitored queue, resulting in longer response times. Use this form exclusively for providing feedback on the article or product. For issues or questions about features discussed in this article, please contact our support team.
