Release Notes May 2022

We've released the following new features and improvements:

Network Discovery: Getting new devices monitored in scans has never been easier!
Now, you can automatically enable WinRM for WMI monitoring in DC scans, for effortless agent installation. Plus, you can add SNMP templates for customized SNMP device monitoring. Learn more

We've fixed the following bugs:

(32836) NewUI: Fixed a bug preventing remote access via Splashtop on iOS devices.

(36074) Fixed a bug preventing Auto-healing scripts from running on threshold profiles.

(37757) Fixed a bug affecting the billing of 'On Demand' contract-related tickets (timezone issues).

(39569) Fixed a bug preventing scripts containing variables from running.

(39683) Fixed a Timesheet report bug affecting the order of time entries.

(39736) Fixed a bug preventing alert generation when an HTTP device goes offline.

(39764) Fixed a bug affecting the retrieval of patch information for Mac devices.

(39766) Fixed a bug affecting the display of memory usage alerts.

(39770) Fixed a bug affecting the display of email signatures within tickets.

(39833) Fixed a bug affecting the display of the Assign Role window when managing technician roles and permissions.

(40082) Fixed a bug preventing the assigning of threshold profiles to multiple devices.

(40252) Fixed a bug affecting 'ticket views' when filtering by 'Customer Rank'.

(40253) Fixed a bug displaying the incorrect number of open tickets within the Atera Dashboard.

(40296) Fixed a bug preventing tickets created via the mobile app from appearing in the web app.

(40315) Fixed a bug affecting the display of technician roles on the Roles page.

(40316) Fixed a bug preventing the editing of scripts.

(40562) Fixed a Block Contracts Balance reports bug preventing the scheduling of reports.

(40575) Fixed a bug preventing the deletion of an Acronis account.

(40577) Fixed a bug preventing a ticket's status from changing to 'Open' after a customer responds to a 'Resolved' or 'Closed' ticket.

(40640) Fixed a bug preventing 'alert notification' emails from being sent.

(40653) Fixed a bug affecting the layout of the Customer Survey email.

(40690) Fixed a Software Inventory bug displaying the incorrect installation date on Mac devices.

(40691) Fixed a bug preventing the uninstallation of offline agents once they're back online.

(40788) Fixed a bug causing deleted agents to reappear on Atera. Big fix :)

(40816) Fixed a bug allowing technicians with limited, non-admin roles to set the default remote access tool for multiple customers.

(40822 & 42183) Fixed bugs preventing Network Discovery scans.

(40823) Fixed a bug where modified tickets were marked as invoiced.

(40994) Fixed a Timesheet report bug affecting date display when exporting scheduled reports.

(41120) Fixed a bug preventing ticket replies from being sent to the customer.

(41126) Fixed a bug affecting AnyDesk endpoint deployment when set as the default remote access tool.

(41252) Fixed a bug affecting the display of the left-hand side Menu.

(41352) Fixed a bug preventing tickets created via the Chat from appearing on the Tickets page.

(41353) Fixed a Network Discovery bug affecting the display of device names when running a scan on a Domain Controller.

(41702) Fixed a bug which would incorrectly send the previous reply when commenting on an email.

(41704) Fixed a bug affecting Activity Status updates on tickets.

(41866) Fixed a bug preventing IT Automation Profile schedules from saving.

(41876) Fixed a bug preventing logging in via Auth0.

(42072) Fixed a Patch & Automation Feedback report bug affecting the Show agents link.

(36318) Fixed a bug causing the links on IT Automation Feedback report emails to redirect to the BETA environment.

(37936) Fixed a mobile app bug affecting the display of technicians in the Ticket Assignee window.

(38405) Fixed a mobile app bug preventing the opening of the Block Contracts Balance report on an iOS device.

(38417) Fixed a mobile app bug affecting the preview display of PDF files within tickets.

(40254) Fixed a bug preventing the installation of Webroot.

(40323) Fixed a bug removing threshold profiles from Customer Folders.

(40641) Fixed a bug preventing the display of the 'Atera Support Access' label in the Activity Log when logging in with a support token.

(40722) Fixed a bug affecting the selection of CPU clock rates after generating an Auditor report.

(40824) Fixed a bug preventing the inclusion of certain tickets when creating an Invoice Batch.

(41109) Fixed a bug preventing access to the Subscription page.

(41125) Fixed a bug preventing the reactivation of Bitdefender trials.

(41342) Fixed a bug preventing alert-generated email links from redirecting to the Agent page.

(41575) Fixed a bug preventing the full display of PowerShell and Command Prompt outputs.

(41577) Fixed a bug preventing the display of 'macOS 10.15 Catalina' when selecting from the Visual Thresholds dropdown menu in the Auditor report.

(41724 & 43231) Fixed a bug preventing the activation of Atera subscriptions when paying via PayPal.

(41799) Fixed a bug preventing the creation of tickets via alerts.

(41800 & 42204) Fixed a bug setting the Ticket Type to 'Bug' for tickets opened via email.

(41802) Fixed a bug causing unrelated tickets to re-open when emailing the associated support address.

(41803) Fixed a bug causing public ticket replies to be sent from noreply@atera.com instead of the address configured within Customize SMTP Settings.

(41850) Fixed a bug preventing access to the Knowledge Base for technicians with the required permissions.

(41853) Fixed a bug affecting the display of timestamps on alert-related emails.

(41864) Fixed a bug repeatedly reinstalling the Splashtop Streamer, preventing successful remote connection and causing high network usage.

(41875) NewUI: Fixed a bug affecting the display of the Registry Editor.

(42071) Fixed a bug affecting the display of devices in Online Backup.

(42073) Fixed a bug preventing the removal of .msi/.exe files when run from IT Automation Profiles.

(42074) Fixed a bug preventing the uninstallation of the Splashtop Streamer when the mac agent is offline.

(42078) Fixed a bug preventing PayPal from being registered as a payment method.

(42151) Fixed a Network Discovery bug causing the same agent to appear multiple times after running a scan.

(42154) Fixed a bug preventing the display of Custom Fields when opening scheduled tickets.

(42155) Fixed a bug preventing the display of an agent's office version.

(42156) Fixed a bug affecting the display of the Download agent installer window.

(42160) Fixed a bug preventing the uploading of scripts larger than 3GB.

(42203) Fixed a bug affecting filtering by Customers on the Devices page.

(42549) Fixed a bug preventing the addition of clients to Online Backup.

(42625) Fixed a bug affecting the Ticket Averages counter when merging tickets.

(42642) Fixed a bug preventing searching by partial IP address from the Atera Dashboard.

(42688) Fixed a bug preventing access to 'Growth' features when upgrading from 'Pro'.

(42692) NewUI: Fixed a bug where the agent installation URL did not contain the web address set in the Customer Portal.

(42985) Fixed a bug causing payment for Network Discovery to fail.

(42987 & 43083) Fixed a bug preventing subscription upgrade from 'Pro' to 'Growth' when paying via PayPal.

(42992) Fixed a bug displaying "Copied!" indefinitely in the Dashboard after copying the agent installer download link.

(42994) Fixed a bug affecting the display of the Customer Address field.

(43048) Fixed a bug preventing the Subscription page from loading.

(43084 & 43179) Fixed a bug preventing the addition of technicians to Atera.

(43217) Fixed a bug affecting the timing of scheduled IT Automation Profiles.