How Atera's license validation mechanism works
Atera's license validation tracks usage across different devices and applications and automatically logs a user out if it detects parallel usage with the same credentials.
What happens when the license validation mechanism triggers
Once triggered, 2 things will happen.
1. The system will log out of the older session, and display the following login message.
2. A banner message will appear on the top of the screen for all admin users.
To add another license:
Go to Admin > Subscription > Adjust Subscription and adjust the number of technicians on your license as needed. Then click Update.
To notify support of an error:
If you believe the license validation mechanism is reacting in error, please let us know so we can resolve the issue as quickly as possible.