Splashtop SOS can be used via Atera to remote into unmonitored devices, and can be activated via Atera's App Center.

Note:

• A free, 14-day trial is available.
• If you purchased your Splashtop SOS license directly from Splashtop, you can still remote into devices via Atera. However, you'll need to manually enter your Splashtop SOS account email each time.

Activate Splashtop SOS via Atera

To activate Splashtop SOS via Atera's App Center:

1. From App Center (on the sidebar), click Splashtop SOS.

The Splashtop SOS page appears.

2. Click Get started.

The Activate Splashtop SOS window appears.

3. Click Activate.

Once activated, you can remote into devices via your profile menu in the top right-hand corner.

Licenses via Atera's App Center explained

Splashtop SOS is billed per license, with each license covering up to 10 technicians (activated seats in your account). If you add an 11th technician to your account, an additional license will be added automatically — ensuring continued access for your team.

Each license also allows 1 technician to initiate an SOS session at a time — meaning concurrent usage is based on the number of licenses you have. For example, with 2 licenses, up to 2 technicians can use Splashtop SOS at the same time. If more technicians attempt to start a session than your license count allows, they'll receive a notification that the maximum number of concurrent sessions has been reached.

Connect with Splashtop SOS

Once you've downloaded and installed Splashtop SOS, you can connect to your end-user devices.

Note: Splashtop SOS remote access type is set to 'Attended', which means the end user is required at their device. For 'Unattended' access and other enhanced capabilities, see Splashtop remote access

To connect to a device with Splashtop SOS: 

1. Click your user profile pic (top, right-hand corner). Then click Splashtop SOS.

The Splashtop SOS window appears.

2. Send your end user this Splashtop link and tell them to download and open Splashtop SOS.

3. Request and enter the 9-digit customer session code.

Note: If you purchased your license directly from Splashtop, you'll also need to enter your Splashtop account email.

4. Click Connect.

The Open Splashtop Business OOBE prompt appears.

5. Click Open Splashtop Business OOBE.